Associate Director, Area Reimbursement Manager (ARM) Field Training

Bristol Myers Squibb•Malibu, SC

7d•Remote

About The Position

The ARM Trainer is responsible for leading the training and development of the Access and Reimbursement Managers (ARMs) within their designated region. This role focuses on ensuring that ARMs are equipped with the knowledge and skills necessary to provide consistent and compliant patient access and reimbursement support for the BMS prioritized, enterprise portfolio. The ARM Trainer will work closely with the PASS Training Department, ARM Lead, field team and ADROs to align training initiatives with organizational goals and strategies.

Requirements

Bachelor’s degree in a relevant field; advanced degree preferred.
Minimum of 5 years of experience in patient access support services, reimbursement management, or a related field.
Proven experience in training and development, preferably within the healthcare or pharmaceutical industry.
Strong ability to design and deliver effective training programs.
Excellent communication and presentation skills.
Ability to collaborate with cross-functional teams and manage complex expectations.
Strong analytical skills and experience with data-driven decision-making.
Demonstrated success in leading and coaching individuals to achieve high performance.

Responsibilities

Conduct regional field training sessions to ensure ARMs are proficient in their roles and can effectively support patient access and reimbursement.
In conjunction with Commercialization Learning Department, design, implement, and deliver comprehensive training programs for ARMs, focusing on patient access, reimbursement support, REMs program education, and specialty pharmacy education.
Partner closely with the full National Field Training (NFT) team, working in strong collaboration with the ARM National Field Trainer currently in role, and engage cross‑functionally with US Market Access (MAx) matrix teams—including Access Strategy, Marketing, Brand Marketing, PASS Program Management, Legal, Compliance, Field Sales, and the MAx Account Executive team—to ensure training content is coordinated, current, and impactful.
Provide oversight and direction for regional training initiatives, ensuring alignment with enterprise-wide goals and compliance standards.
Assess the effectiveness of training programs through feedback, performance metrics, and continuous improvement initiatives.
Offer ongoing support and guidance to ARMs, addressing any training-related issues and providing additional resources as needed.
Develop and implement innovative training methods and tools to enhance the learning experience and improve ARM performance.

Benefits

Medical, pharmacy, dental, and vision care.
BMS Well-Being Account, BMS Living Life Better, and Employee Assistance Programs (EAP).
401(k) plan, short- and long-term disability, life insurance, accident insurance, supplemental health insurance, business travel protection, personal liability protection, identity theft benefit, legal support, and survivor support.
Flexible time off (unlimited, with manager approval)
11 paid national holidays (not applicable to employees in Phoenix, AZ, Puerto Rico or Rayzebio employees)
160 hours annual paid vacation for new hires with manager approval
11 national holidays, and 3 optional holidays
Unlimited paid sick time
Up to 2 paid volunteer days per year
Summer hours flexibility
Leaves of absence for medical, personal, parental, caregiver, bereavement, and military needs
Annual Global Shutdown between Christmas and New Years Day.