Associate Director, Advisory Operations

Winston Artory Group•New York, NY

1d•$100,000 - $120,000•Hybrid

About The Position

The Associate Director, Advisory Operations serves as the operational backbone of WAG’s Advisory & Collection Management department. This role manages complex client engagements — including large-scale auction consignments, multi-sale liquidations, and multi-stakeholder advisory mandates — while also supporting the Chief of Art Services and the Senior Director of Advisory to build out the operational processes and protocols the department runs on. This is not a private-advisor role; the primary measures of success are departmental process discipline, client satisfaction, and the scalable, consistent execution of complex projects.

Requirements

Five to seven years at a major auction house (Christie’s, Sotheby’s, Phillips, Bonhams, or equivalent) in a client-facing or operations capacity, with demonstrated ownership of process — not solely project execution
Deep familiarity with the full auction consignment lifecycle: estimates, reserves, shipping, insurance, post-sale accounting, and AML/KYC requirements
Proven ability to manage multi-sale, multi-lot consignments with numerous concurrent stakeholders
Exceptional written and verbal communication; able to draft client-facing proposals and correspondence that reflect well on the firm
Salesforce (or comparable CRM) proficiency used as a strategic tool, not just a data-entry system; strong command of Excel or Google Sheets
Composure under pressure; proactive instinct for what needs to happen next without being prompted

Responsibilities

Lead a portfolio of complex advisory engagements end-to-end — including multi-sale auction consignments involving hundreds of lots across multiple auction houses — building and maintaining detailed project plans, timelines, and milestone trackers
Coordinate all pre-sale and post-sale logistics — transport, reserve confirmation, AML/KYC compliance, invoicing, and payment delivery — proactively resolving bottlenecks before they reach clients
Serve as a high-touch point of contact for clients at every stage — anticipating needs, communicating with clarity and warmth, and ensuring every interaction reflects WAG’s commitment to exceptional stewardship
Own and maintain the department’s operational playbook — project intake, consignment management, CRM standards, file protocols, and post-sale processing — and hold the team to it consistently
Own Salesforce data integrity across the full advisory department — not just your own projects — auditing entries and escalating when standards slip
Proactively identify operational gaps and bring well-reasoned improvement proposals to the Chief of Art Services

Benefits

Real ownership of departmental operations from day one
Senior leadership that treats operational excellence as a strategic asset, not a back-office function
An entrepreneurial, expert-led environment where your impact is visible and durable
Competitive compensation and benefits commensurate with experience
A Welcoming Team
A friendly, international, agile team that works together with cutting-edge technologies
Generous paid time off, including vacation, sick days, and holidays
Paid parental leave (maternity, paternity, adoption, leave)
Paid volunteer days to encourage community involvement
Collaborative, innovative, and inclusive company culture
Employee recognition and appreciation programs
Team-building activities and social events
Transparent communication and feedback channels
Competitive Compensation
$100,000-$120,000 base
Salary based on experience and skills
Discretionary performance-based bonuses
Equity option grants of company shares, offering alignment with company success
Health, Wellness, and Benefits
Comprehensive health insurance (medical, dental, and vision) with employees covered 100%
On-site NYC fitness center and sauna
Generous leave policies, including bereavement and reproductive loss leave
Opportunities for continuous learning and training
Mentorship programs and leadership development initiatives
401(k)
Life insurance and disability coverage
Snacks in the office