Associate Director, Admissions Operations

University of Central Florida • Orlando, FL

4d • Onsite

About The Position

UCF's Office of Undergraduate Admissions is seeking an Associate Director, Admissions Operations. This role will provide strategic direction, planning, and operational oversight for one of UCF's most high-impact enrollment functions, ensuring that the systems, workflows, and processes that support student access are efficient, equitable, and continuously improving. This is a role for someone who thrives at the intersection of people, process, and technology — a collaborative leader who can drive operational excellence while building strong relationships across a dynamic, mission-driven division.

Requirements

• Bachelor's and 6+ years of relevant experience or Masters degree and 4+ years of relevant experience with at least 2+ year(s) of leadership experience, or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219(6).

Nice To Haves

• 5+ years of higher education experience, preferably in admissions, enrollment management, or student support services.
• Supervisory experience in a higher education admissions or enrollment services environment, with demonstrated ability to lead and develop teams through operational change.
• Experience with admissions technology platforms, particularly Slate, PeopleSoft, and/or Raptor, including system configuration, testing, implementation, or optimization.
• Demonstrated experience leading process improvement or operational efficiency initiatives, including business process evaluation, workflow redesign, and implementation.
• Experience interpreting and applying admissions and/or residency policies and regulations, including Florida-specific compliance frameworks.
• Experience leveraging data analysis and reporting to support enrollment planning, operational decision-making, or continuous improvement efforts.

Responsibilities

• Provide leadership and oversight for Undergraduate Admissions Operations, including management of application processing workflows, web-based admissions systems, verification processes, policy development, and operational procedures to support enrollment goals and ensure efficient service delivery.
• Lead technology, process improvement, and data analysis initiatives, including the development, testing, implementation, and optimization of admissions systems (Slate, PeopleSoft, Raptor), business processes, reporting, and operational studies to improve effectiveness, accuracy, and efficiency.
• Serve as a strategic and regulatory resource for Undergraduate Admissions, collaborating with campus partners, interpreting and implementing admissions and residency policies and regulations, contributing to departmental planning and budgeting, supporting operational efforts, and representing the department on university committees.

Benefits

• Medical, Dental, Vision, Life Insurance, Flexible Spending, and Employee Assistance Program
• Paid time off, including annual and sick time off and paid holidays
• Retirement savings options
• Employee discounts, including tickets to many Orlando attractions
• Education assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Manager