Associate - Digital Product Management
About The Position
Credit and Fraud Risk (CFR) is a global function, responsible for making the right credit and fraud risk decisions that uphold operational excellence, drive growth, and accelerate innovation across American Express. CFR combines technology and infrastructure with new computing techniques to make better risk decisions and provide real-time customer communications and fraud servicing. This Associate Product Manager role will support the RPDS Merchant Onboarding transformation initiative and assist in execution of the product vision and roadmap for next-generation Merchant capabilities within American Express. The role is stakeholder-facing and will partner closely with senior Product Managers and cross-functional teams to support business process analysis, customer experience enhancements, requirements documentation and grooming, prioritization tracking, status reporting, and coordination of delivery activities across multiple workstreams. The incumbent will assist in transformation efforts across risk systems and onboarding capabilities by helping drive day-to-day program execution, documenting business and functional requirements, supporting UAT and implementation activities, tracking dependencies and risks, and coordinating with stakeholders across Credit Risk, Fraud Risk, Technology, Strategy, Servicing, and external partners. This role is ideal for a candidate who is detail-oriented, highly organized, collaborative, and interested in developing product management expertise within large-scale enterprise transformation programs.
Requirements
- Detail-oriented
- Highly organized
- Collaborative
- Interested in developing product management expertise within large-scale enterprise transformation programs.
Responsibilities
- Support the RPDS Merchant Onboarding transformation initiative.
- Assist in execution of the product vision and roadmap for next-generation Merchant capabilities.
- Partner closely with senior Product Managers and cross-functional teams.
- Support business process analysis.
- Support customer experience enhancements.
- Support requirements documentation and grooming.
- Support prioritization tracking.
- Support status reporting.
- Coordinate delivery activities across multiple workstreams.
- Assist in transformation efforts across risk systems and onboarding capabilities.
- Drive day-to-day program execution.
- Document business and functional requirements.
- Support UAT and implementation activities.
- Track dependencies and risks.
- Coordinate with stakeholders across Credit Risk, Fraud Risk, Technology, Strategy, Servicing, and external partners.
Benefits
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
