22855 - Associate Delivery Manager

Ministry of Justice UK•National City, CA

12d•£35,335 - £42,859•Hybrid

About The Position

HM Courts and Tribunals Service (HMCTS) is seeking talented individuals to join their Digital Technology Services (DTS) directorate. DTS supports HMCTS in its use of IT and Digital services and is committed to being a great place to work, offering excellent training, flexible working, and an inclusive culture where opinions are valued. This role is permanent and full-time, with flexible working arrangements. Successful applicants will be office-based three days per week. The Associate Delivery Manager will support the Senior Delivery Manager with a strong focus on delivery, being accountable for the effective delivery of complex, high-risk products and services. The role requires a strong background in project-based environments across the entire product life cycle, with some responsibility as a point of escalation. The Associate Delivery Manager will also support the Senior Delivery Manager in coaching agile software development teams, and the CV should demonstrate experience in creating and coaching self-organising, high-performing agile delivery teams.

Requirements

People management skills to successfully lead your teams, with the coaching aptitude to support and empower your people. Allowing people to develop the skills, confidence and experience to independently deal with business and people related issues.
Management skills; ability to plan, set realistic performance measures, delegate and review progress to improve performance and manage risks.
Able to build and maintain effective relationships with key internal and external stakeholders at all levels. To influence and negotiate to resolve competing priorities and issues.
Ability to work to tight timescales, managing your priorities and ensuring timely delivery of quality products.
Effective communication skills including delivering and leading on key messages, ensuring that they are understood and implemented consistently.
Ability to analyse data, identify trends and workflow requirements to make informed decisions that contribute to local and national priorities and improving service delivery.

Nice To Haves

Experience of working within a multi-disciplinary team.
Experience of using IT applications and an interest in technology as a way of resolving business problems or meeting business needs.
Have had experience in applying Agile principles in practice, can identify and compare the best framework or delivery methods to use.
Can facilitate difficult discussions within the team or with diverse senior stakeholders.

Responsibilities

Supporting in the leading of Agile ceremonies and or coaching sessions
Planning and implementing agile ways of working whilst supporting the multi-disciplinary team and suppliers.
Managing the risks and issues log, including proactively following up on actions which may help mitigate current and future risks or issues.
Communicating with key stakeholders to support the resolution of blockers and highlight any dependencies, risks & issues to delivery.
Supporting in the management of the team’s incident dashboard and various incident management MS Teams channels.
Work with Senior Delivery Manager and Principal delivery Manager to provide delivery updates to key stakeholders and or the delivery team.
Supporting in the management of delivery products and services at different phases to understand how the needs of the team and the product vary across the stages of the product lifecycle
Maintaining the monthly ROI database for all automation streams based off cost savings vs costs analysis.
Responsible for identifying and comparing the best processes or delivery methods to use, including measuring and evaluating outcomes
The post holder is required to work in a flexible way and undertake any other duties reasonably requested by line management which are commensurate with the grade and level of responsibility of this post.

Benefits

Annual leave is 25 days on appointment and will increase to 30 days after five years’ service.
There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year.
Additional paid time off for public holidays and 1 privilege day.
Leave for part-time and job share posts will be calculated on a pro-rata basis.
The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.
The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.
The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender employees.
A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.
Access to flexible benefits such as voluntary benefits, retail vouchers and discounts on a range of goods and services.
Paid paternity, adoption and maternity leave.
Free annual sight tests for employees who use computer screens.