ADM - Associate Dean of Admissions

BRYAN UNIVERSITY•Tempe, AZ

3d•$80,000 - $90,000•Remote

About The Position

The Associate Dean of Admissions (ADOA) leads, inspires, and manages a team of admissions representatives who provide unsurpassed levels of advisement to all prospective and new students at Bryan University. The Associate Dean of Admissions is strategic and tactical, with the ability to collaborate with the AVP of Admissions, the Admissions Leadership Team, and other campus leaders to develop effective strategies to achieve Admissions Department goals and effectively execute those goals through his/her direct reports. As a change agent for innovation in admissions and higher education, the Associate Dean of Admissions creates a team environment that embraces continuous process improvement and leading-edge technologies designed to prepare students for success in their undergraduate certificates and degree programs. The Associate Dean of Admissions is a self-starter, solutions-oriented, and is energized and driven by motivating and developing staff to excel and grow, and by providing prospective and new students with “best-in-class” advisement that enables students to realize their educational goals. The Associate Dean of Admissions ensures that every prospective student receives prompt, professional, engaging, thorough, and accurate advisement, with unsurpassed levels of follow-up and support.

Requirements

Bachelor’s Degree or equivalent combination of education and experience to include active and consistent pursuit of a BA/BS degree within 2 years.
2-4 years in a consultative service industry as an individual contributor.
3-5 years directly supervising, coaching, developing, and evaluating teams in a consultative service industry preferred.
3-5 years admissions experience with at least 3 years in a higher education/admissions management role highly preferred.
Proven track record for consistently achieving results as an individual contributor and leader.
Proven track record of delivering excellent customer service.
Proven track record for building and sustaining trusting relationships.
Strong communication (both verbal and written), presentation and organizational skills.
Demonstrates knowledge of problem-solving, conflict resolution, and delivering customer satisfaction.
Demonstrates confidence and humility.
Values higher education and BU’s mission to liberate the innate greatness in people.
Ability to work in a collaborative environment.
Ability to work in a virtual environment using multiple software programs simultaneously including MS Office programs, contact management database systems, Salesforce, Gmail, Zoom, etc.
Ability to sit for six to eight hours.
Ability to work a flexible schedule at least 40 hours per week.

Responsibilities

Monitors, and analyzes admissions processes and performance indicators (e.g. student contacts, interviews, admissions application processing, completion of student retention activities, and student outreach) to ensure the desired goals and outcomes of the admissions team and department are achieved or exceeded while adhering to BU admissions performance standards
Empathetic and compassionate leader who provides clear expectations, timely and meaningful coaching/training, and collaborates with each team member to develop a plan to meet or exceed key performance indicators.
Maintains appropriate staffing levels by building a high level of morale, trust, and competency in staff, and minimizes staff turnover.
Effectively prioritizes and manages time and is masterful in achieving goals by empowering others.
Delegate effectively and ensures that employees understand expectations and have clear accountability.
Facilitates and contributes to strong, positive relationships within the team, department and interdepartmentally – and promotes student-focused outcomes within all departments.
Embraces innovation and change in a fast-paced environment and adjusts to priorities as needed.
Demonstrates and promotes high ethical standards and adheres to and reinforces all regulatory and compliance standards associated with admissions and higher education while adhering to all policies and standards set by BU, the Department of Education, accreditation, and regulatory bodies.
Conducts annual performance reviews and addresses disciplinary actions with respect, professionalism, and tact.
Other duties as assigned.