Associate, Customer Technical Program Manager

Aligned Data Centers • Phoenix, AZ

4d • Onsite

About The Position

The Associate Customer Technical Program Manager supports the delivery of customer programs across the data center lifecycle by assisting in coordination, communication, and execution activities, across multiple customer accounts. This role works under close supervision to develop foundational technical program management skills while contributing to a best-in-class customer experience. The Associate CTPM is detail-oriented, highly organized, and eager to learn, with a strong customer service mindset and a collaborative approach to working with internal and external stakeholders.

Requirements

• Bachelor’s degree in Construction Management, Engineering, or related field (or in progress/relative experience)
• 1–3 years of experience in project coordination, construction, engineering, or related environment preferred
• Basic understanding of project management principles
• Strong organizational, communication, and time management skills
• Proficiency in Microsoft Office (Excel required)
• Ability to learn technical concepts related to data center design and construction
• Ability to interpret construction drawings and specifications
• Mechanical/Electrical background a plus
• Team Player across the organization
• May travel at times up to 25%

Responsibilities

• Assist CTPM(s) in coordinating customer lifecycle activities from pre-construction through delivery and post-delivery support.
• Support communication between internal teams (Sales, Solutions Architecture, Platform Delivery, Operations) and external partners.
• Maintain project documentation, action logs, schedules, and tracking tools to ensure alignment across stakeholders.
• Assist with coordination of pre-sales and contract review activities, ensuring documentation is organized and shared appropriately.
• Track change requests and support preparation of customer-facing communications.
• Prepare meeting materials, take notes, track action items, and assist in reporting project status, risks, and KPIs.
• Support standardization efforts by documenting lessons learned and contributing to process improvements.
• Help maintain strong customer relationships by ensuring responsiveness, follow-through, and clear communication.
• Identify and escalate potential risks or issues to senior team members.

Benefits

• Medical, dental, and vision insurance
• Health Savings and Flexible Spending Accounts
• 401(k) plan with company match
• Paid Time Off and Holiday Pay
• Short-Term Disability, Life Insurance, and Long-Term Disability
• Voluntary life, critical illness, legal, and additional disability coverage
• Employee assistance program (EAP)
• Wellhub gym membership
• Bonus opportunities
• Professional development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level