Associate Customer Support

3Shape

2d • Onsite

About The Position

Ready to be the first voice our customers hear — and the reason they trust us with the next question too? At 3Shape Design Services, every ticket, call, and chat is a chance to make digital dentistry work better for the people who rely on it. We are looking for an Associate Customer Support to join our Customer Support team — someone who is naturally organized, genuinely curious, and energized by helping people find answers. You do not need a background in dental technology to start; you need the drive to learn it fast and the care to make every interaction count. This is a front-line role, and that is exactly what makes it a great place to start. You will handle real customer conversations from day one — calls, chats, tickets, and emails — while building the product knowledge and support instincts that open doors to Tier I, Tier II, and beyond. You will work closely with our design teams and Customer Support Team Lead, learning how a global support operation actually runs, and you will see the direct, visible impact of getting the details right.

Requirements

• High school diploma or equivalent; additional training in customer service or a related field is a plus
• Ability to build long-term relationships by engaging with users and understanding their needs
• An eye for spotting opportunities to improve efficiency and customer success
• Solid organizational and project management skills
• An analytical mindset, with the ability to document and report issues clearly
• Strong written and verbal communication skills in English (B2 or higher)
• Comfort with support platforms such as CRM systems, Jira, and Microsoft Office
• A proactive, goal-oriented drive and the ability to work independently as part of a strong team

Nice To Haves

• Prior knowledge of or experience in the dental field is a valuable plus

Responsibilities

• Handle inbound and outbound calls and voicemails from customers
• Support Teams channels and designers by addressing questions or issues that come up during the design process
• Respond to chats, tickets, and emails within SLA timelines
• Document every case accurately and keep customer records up to date in our CRM systems
• Provide first-level troubleshooting and escalate issues when needed
• Support administrative tasks on the DSP platform
• Join meetings with key stakeholders to help align on customer needs
• Help create and update customer support content and macros
• Contribute ideas to continuous improvement initiatives in workflows and customer interactions

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED