Associate Customer Scientist II

Azenta Life Sciences • South Plainfield, NJ

2d • $59,000 - $74,000

About The Position

This non-bench role provides customer support for whole-plasmid and Sanger sequencing customers and assists with analyzing ONT sequencing data using bioinformatics tools. The position is part of GENEWIZ by Azenta, a global provider of R&D genomics services, including Sanger DNA sequencing, gene synthesis, molecular biology, next-generation sequencing, bioinformatics, and GLP regulatory services.

Requirements

• Bachelor of Science degree in Biological Sciences.
• At least 2 years of experience in molecular biology.
• Excellent verbal and written communication and interpersonal skills.
• Organized and detail-oriented.
• Solutions-oriented with problem-solving skills.
• Ability to closely follow Standard Operating Protocols (SOPs).
• Ability to work in a fast-paced environment, prioritize work, meet deadlines, and handle stressful situations productively.

Responsibilities

• Review and report customer DNA sequencing data for Sanger sequencing and Nanopore sequencing.
• Monitor the quality of DNA sequencing data.
• Communicate with customers by phone, email, and live chat in a friendly and professional manner; answer and redirect phone calls as needed and respond to email inquiries by the end of the business day.
• Perform repeat-work analysis.
• Assist with creating and completing internal projects to improve the efficiency of the Technical Support team.
• Mentor new members of the Technical Support team.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level