Associate Customer Success Manager
About The Position
Flashpoint is the pioneering leader in threat data and intelligence. We empower commercial enterprises and government agencies to decisively confront complex security challenges, reduce risk, and improve operational resilience amid fast-evolving threats. Through the Flashpoint Ignite platform, we deliver unparalleled depth, breadth and speed of data from highly relevant sources, enriched by human insights. Our solutions span cyber threat intelligence, vulnerability intelligence, geopolitical risk, physical security, fraud and brand protection. The result: our customers safeguard critical assets, avoid financial loss, and protect lives. Discover more at flashpoint.io The Flashpoint Customer Success team is growing and is hiring an Associate Customer Success Manager. We are looking for an energetic and customer-centric professional to cultivate and manage strong relationships with key stakeholders on threat intelligence, fraud prevention, and physical security teams. The ideal candidate will possess a proactive approach, exceptional organizational skills, and the ability to excel in a dynamic and rapidly changing environment. You will be responsible for understanding client needs, providing tailored solutions, and ensuring ongoing satisfaction. The role requires a self-starter who can identify opportunities, anticipate challenges, and deliver results that exceed expectations.
Requirements
- Critical thinking and problem-solving skills with the ability to diagnose and troubleshoot technical issues
- Communicate well, both written and verbal, with the ability to disseminate clear and appropriate information to both business and technical audiences
- Customer-focused with a commitment to delivering high-quality service and building customer trust
- Strong work ethic, can-do attitude, with the ability to work effectively with minimal daily oversight in an on-demand environment
- Take customer feedback and articulate it into meaningful actions and insight for our product team
- Familiar with cybersecurity, cyber threat intelligence, vulnerability intelligence, geopolitical risk, physical security, fraud and brand protection
- Experience with Cyber Threat Intelligence, operations within the intelligence community, and cybersecurity operations.
- Troubleshooting, problem-solving, and critical thinking skills
- Great client-facing skills, both written and verbal communication skills
- Customer facing experience, preferably in a tech-driven environment.
- The capacity to act both as a team player and a coach.
Nice To Haves
- A background in the broader intelligence community or military intelligence is desired and contributes to success in our team.
Responsibilities
- Serve as a trusted advisor and the face of Flashpoint to our customers through email, monthly touchpoints, and Strategic Business Reviews
- Own the relationship with the customer, thoroughly understand their use cases, stakeholders, and requirements
- Work internally across multiple Flashpoint teams to enhance our product offerings
- Develop a deep expertise in Flashpoint products and services by staying up-to-date on product enhancements, new features, and technical documentation.
- Enable customers to focus on threats that matter, make smarter decisions and protect their people, places and assets
Benefits
- Gym reimbursements
- Expensed lunches
- Cool cultural initiatives
- Inclusive employee events
- Learning and development opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
