Associate - Customer Service

Sonoco Protective Solutions, Inc. • Arlington Heights, IL

11h • Onsite

About The Position

While reporting to the Customer Service Manager, you will be a customer advocate who shows great follow-through and can be highly productive in a fast-paced work environment.

Requirements

• High School diploma or GED
• well-polished written communications and verbal skills
• proficient in all Microsoft Office tools (Excel, Work, Outlook, etc.)

Nice To Haves

• Two years’ experience preferred within an office setting and multi-line phone system
• Bilingual ability (English/Spanish) verbal and written skills are preferred

Responsibilities

• You will handle any customer questions or concerns regarding order status and other related issues.
• You will maintain customer files both physical and electronic.
• You will accept and process orders directly from the customer.
• You will coordinate with production and ensure orders are scheduled and all deliveries are on time.
• You will quote customers pricing, enter new customer projects and any corrective actions.
• You will prepare sample orders for sales staff and customers.
• You will work closely with account managers to ensure applicable customer situations are resolved and communicated properly, may assist in new projects for customers.
• You will manage complex customer issues – analyze causative factors and determine resolution while ensuring cooperation with internal partners through status communication, effective explanation of needs and desired outcome.
• You will help research any current or potential accounts receivable problems with your assigned customers and manage resolution with A/R and Account Managers.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees