Associate, Customer Service
Cargill•Cedar Rapids, IA
•Onsite
About The Position
This position is in Cargill's Food Enterprise, which serves food manufacturers, food service customers, and retailers with a complete range of innovative ingredients and branded products. The portfolio includes poultry, beef, egg, alternative protein, salt, oils, starches, sweeteners, cocoa, and chocolate. The Associate Customer Service role will support a moderate scale of customer service activities for a single site team. In this role, you will contribute to optimizing and monitoring shipping and returns, including processing complex orders from customers and resolving order or delivery issues.
Requirements
- Bachelor’s degree in a related field or equivalent experience
- Other minimum qualifications may apply
Nice To Haves
- Experience with SAP
- Previous experience with Customer Service
- Knowledge of Microsoft Office and Microsoft Teams
- Knowledge of Salesforce/Leap
Responsibilities
- Maintain systems and relationships that meet customer demand forecast, as well as other databases related to shipments and inventory management.
- Inform customers about order status, invoices, contract balances and other information needed to complete the sale.
- Execute customer service strategies.
- Provide support to improvement projects and commitments requiring a basic understanding of customer service practices and procedures.
- Handle basic issues and problems under direct supervision, while escalating more complex issues to appropriate staff.
- Other duties as assigned
Benefits
- medical and/or other benefits dependent on the position offered and hours worked
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
