Associate Customer Service

Carrier • Redmond, WA

7d • $53,000 - $106,000 • Hybrid

About The Position

The Client Services Associate is responsible for providing customer care to Sensitech’s client base. The service-oriented Associate will use their analytical thinking skills to provide a high level of service to our Life Science Food and Consumer & Industrial customers. Success in this position will require relationship building with external customers and internal cross-functional teams. This role is available in our Beverly, MA and Redmond, WA.

Requirements

• High School Diploma OR GE
• 3+ years of experience in customer facing role
• 3+ years of experience with ERP system, including CRM, Sales Order Entry, Credit Return modules or inventory/purchasing modules.

Nice To Haves

• Bachelor’s Degree
• Ability and desire to succeed in a cross-functional working environment required
• Ability and desire to learn client base and industries
• Experience working with international customers
• 3+ years of experience with Microsoft Office Suite
• 3+ years of experience in Operations and Logistics Support role
• Ability to work independently with minimal supervision
• Demonstrate passion, dedication, professionalism, proactive and ambitious, and proven execution
• Desire to grow with company
• Professional written and verbal communication skills to clearly convey ideas, information, and concept
• Superior attention to detail to accurately input data and navigate databases

Responsibilities

• Account Set Up & Management relating to Customer Relationship Management & ERP database maintenance
• Coordinate with Sales and customer to enter appropriate account information
• Order Support: Purchase Order/Contract review; order qualification and processing; post sales follow up; customer and program engagement; coordination with Sales, Professional Services and Supply Chain departments
• Collaborate with Supply Chain/Inventory, Programming, Shipping, and Finance departments to ensure on time deliveries and consistent customer communication
• Phone support: Field inbound calls regarding customer inquiries and orders
• Quote Management
• Customer & Product Support: Troubleshoot logistics, product and procedural issues
• Act as a customer advocate to ensure timely delivery and engage in customer complaint process
• Actively participate with Client Services team to establish processes and improve efficiency
• Add value to internal and external customers
• Support clients program/project compliance
• Lead qualification and follow up with Sales
• Return Materials Authorization for post-sale services
• Complete projects with little supervision and/or direction
• Other tasks as assigned

Benefits

• Health Care Benefits: Medical, Dental, Vision; Wellness incentives
• Retirement Benefits
• Time off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation
• Disability: Short-term and long-term disability
• Life Insurance and Accidental Death and Dismemberment
• Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account
• Tuition Assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED