Associate Customer Service Representative - Auto
About The Position
Wells Fargo is seeking Associate Customer Service Representatives to join our Auto team in Chandler, AZ. This team is part of our Consumer Lending business, empowering millions of customers to achieve their dreams every day. Find out why we’re the #1 financial services company to grow YOUR career. Apply today. In this role, you will: Support customers and seek ways to improve inquiries or issues from customers with empathy regarding financial products and services in a fast-paced, high-volume environment Perform routine tasks such as answering inquiries, resolving problems and providing a best-in-class customer experience while adhering to work guidelines, policies, and regulations and navigating multiple computer systems Regularly receive direction from supervisor and escalate questions and issues to more senior employees Interact with immediate team, as well as internal and external customers Fulfill additional duties upon request
Requirements
- 6+ months of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- Must be able to attend full duration of required training period
- Ability to work additional hours as needed
- Must work on-site at the location posted
- This position is not eligible for Visa Sponsorship
Nice To Haves
- Call center customer service experience in the financial services industry
- Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving customer issues
- Ability to execute in a fast paced, high demand, metric driven call center environment
- Excellent verbal, written, and interpersonal communication skills with integrity and a high level of professionalism with all levels of employees and customers, while maintaining attention to detail and accuracy
- Ability to meet or exceed business goals and objectives and navigate multiple computer systems, applications, and utilize search tools to find information
- Knowledge, understanding and experience of internet, mobile, and social media technology
Responsibilities
- Support customers and seek ways to improve inquiries or issues from customers with empathy regarding financial products and services in a fast-paced, high-volume environment
- Perform routine tasks such as answering inquiries, resolving problems and providing a best-in-class customer experience while adhering to work guidelines, policies, and regulations and navigating multiple computer systems
- Regularly receive direction from supervisor and escalate questions and issues to more senior employees
- Interact with immediate team, as well as internal and external customers
- Fulfill additional duties upon request
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
