Associate Customer Service Representative

Highmark Health

1d • $19 - $24 • Remote

About The Position

JOB SUMMARY This job handles customer inquiries by telephone and/or email and/or in person from individual members, groups, providers and brokers in a customer service center. Troubleshoots and resolves customer complaints. Ensures that responses to inquiries are completed timely and according to established service and quality standards. ESSENTIAL RESPONSIBILITIES Resolve customer inquiries and complaints via written, telephonic and face-to-face communication in a timely and accurate manner. Prepare adjustments for services not properly processed, either systematically, or by forwarding to the appropriate area for follow up and resolution. Meet all production, quality, and adherence standards. Attends all required training classes. Elevate issues to next level of supervision, as appropriate. Maintain accurate records, including timekeeping records. Other duties as assigned or requested. Due to Department of Defense (DOD) contract requirements, the incumbent who fills this position must be a US citizen, and must also pass a background check

Requirements

• High School Diploma or GED
• 6 months of Customer Service in a customer facing role
• Knowledge of principles and processes for providing customer service, including customer needs assessment and meeting standards.
• Ability to handle many tasks simultaneously and respond to customers and their issues promptly and professionally.
• Ability to take direction and to navigate through multiple systems simultaneously.
• Ability to maintain composure under stressful and fast-paced conditions.
• Strong written and verbal communication skills
• Ability to communicate complex information in a simple, customer facing way
• Language (Other than English): None
• Travel Requirement: 0% - 25%
• Must be a US citizen, and must also pass a background check

Nice To Haves

• Customer Service in a call-center environment
• Customer Service in a Healthcare related call-center environment strongly preferred

Responsibilities

• Resolve customer inquiries and complaints via written, telephonic and face-to-face communication in a timely and accurate manner.
• Prepare adjustments for services not properly processed, either systematically, or by forwarding to the appropriate area for follow up and resolution.
• Meet all production, quality, and adherence standards.
• Attends all required training classes.
• Elevate issues to next level of supervision, as appropriate.
• Maintain accurate records, including timekeeping records.
• Other duties as assigned or requested.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED