Customer Service Representative 1 Auto/Rail

Flexfab • Hastings, MI

9h • Onsite

About The Position

Customer Service Representative (CSR) will be working under general supervision. The CSR is a direct link between the customer and business with the responsibility to deliver superior customer service in providing customer with product availability, expediting of orders, scheduled delivery dates, purchase order change request along with communicating published product lead times. Receive, prioritize, review purchase order contract terms and clauses and enter orders. This role serves as the primary point of contact for our customers and must collaborate closely with internal teams to provide an exceptional customer service experiences to both internal and external customers as well as manage customer expectations within our organization. The CSR drives alignment with Flexfab’s strategic goals, business objectives, and HEARTS culture.

Requirements

• Must be 18 years of age or older.
• Order management experience
• Strong experience with Microsoft Office/Teams/Outlook/BAAN/LN

Nice To Haves

• Prefer associate degree or minimum of 3 years B2B customer service experience in a manufacturing environment

Responsibilities

• Retrieve, review, and enter new purchase orders, purchase contracts, blanket orders, or sales releases utilizing the Contract review procedure (60-1020) with high accuracy and process purchase order change request, expedite request, and cancellation request.
• Cross functional coordination with Quality, Engineering, Manufacturing and CSR Supervisor with any discrepancies.
• Process RGA (return orders); coordinate with Quality, Finance, and Shipping.
• Answer phones and email requests timely to maintain internal and external customers requested information, delivery of orders, expedite shipments, and shipping information.
• Enter new customers and maintain existing customer master changes made to shipping information, billing information and delivery addresses.
• Prototype and Production product development: create, coordinate, and manage quote launch process for single and program parts.
• Process prototype sample orders in both the LN and PLM systems and work from prototype orders into the new product launch phase in the PLM system for production part number creation to launch new production builds.
• Maintain customer portals: Follow up reports, delivery dates, and shipment information.
• Pull, print, and Acknowledge customer forecast, purchase order or purchase order changes for delivery, pricing, and terms.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree