Customer Service Representative 1
About The Position
Outlook Amusements is a leading e-commerce company dedicated to connecting individuals with expert guidance through our flagship brand, California Psychics. For over 30 years, we’ve empowered people to gain clarity and direction in their lives through personalized psychic readings from top-rated, professional advisors. We're looking for Remote Customer Service Representatives to join our growing team! Our next training class begins on March 9th. If you love helping others and are looking for a remote role with consistent work and clear expectations, this may be the job for you! As a Customer Service Representative, you will be the first point of contact for our customers. We want to consistently deliver personalized and satisfying interactions that furthers customers' trust in our California Psychics brand. This is a 100% remote role, but candidates must reside in FL, NV, or TX.
Requirements
- Knowledge and/or interest in spiritual/new age, metaphysical and/or psychic arts
- At least 2 years of experience in a customer service and/or an up-selling environment
- Reliable High-speed internet connection. Minimum 100 Mbps required
- Typing speed: 45 wpm
- Quiet space to work at home
- High school diploma or its equivalent
Responsibilities
- Deliver above-and-beyond customer service over all our channels including phone, email, and live chat.
- Become an expert on our products, supporting our customers to connect with advisors to find the answers and guidance they are seeking.
- Assist customers to create and maintain existing accounts
- Be an advocate for our customers and proactive in finding solutions to any issues that may arise
Benefits
- When you join Outlook Amusements you get a warm welcoming environment in which each person you meet is interested in your success!
- Because everyone at Outlook knows that your success is our success, and you make a difference!
- You'll be part of a team that is serious about business, focused on our customers, and knows how to have fun too!
- Our comprehensive employee benefits package has been carefully designed to meet your health, financial, and retirement wellbeing objectives, including medical, dental, vision, a 401k with a company match, additional add-on insurance plans, paid time off, and more!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
51-100 employees
