T-Ads Assoc Customer Experience Manager
About The Position
This role manages the planning and execution of initiatives that impact customer experience across sales and care channels. It leads cross-functional collaboration to ensure alignment on design, readiness, and flawless launch execution for customer-facing projects. The role owns the front-line readiness and resolves customer-impacting issues beyond formal projects. Success is measured by effective execution planning, issue resolution, and alignment with senior business owners. The work directly influences customer satisfaction and supports front-line employees in delivering consistent service quality.
Requirements
- Manages the planning and execution of initiatives that impact customer experience across sales and care channels
- Leads cross-functional collaboration to ensure alignment on design, readiness, and flawless launch execution for customer-facing projects
- Owns the front-line readiness and resolves customer-impacting issues beyond formal projects
- Success is measured by effective execution planning, issue resolution, and alignment with senior business owners
- Directly influences customer satisfaction and supports front-line employees in delivering consistent service quality
Responsibilities
- Develops and owns execution plans for major business initiatives impacting front-line customer experience
- Leads cross-functional teams to design and implement technical solutions supporting customer-facing projects
- Partners with marketing and product development to influence project requirements and post-launch support
- Identifies and resolves complex operational issues to maintain seamless customer service delivery
- Defines support models for sales and care channels including administration, compliance, and technical support
- Fosters relationships with key organizational partners to align on customer and channel needs
- Also responsible for other duties/projects as assigned by business management as needed
Benefits
- Competitive base salary and compensation package
- Annual stock grant
- Employee stock purchase plan
- 401(k)
- Access to free, year-round money coaches
- Medical insurance
- Dental insurance
- Vision insurance
- Flexible spending account
- Paid time off
- Up to 12 paid holidays
- Paid parental and family leave
- Family building benefits
- Back-up care
- Enhanced family support
- Childcare subsidy
- Tuition assistance
- College coaching
- Short-term disability
- Long-term disability
- Voluntary AD&D coverage
- Voluntary accident coverage
- Voluntary life insurance
- Voluntary disability insurance
- Voluntary long-term care insurance
- Mobile service & home internet discounts
- Pet insurance
- Access to commuter and transit programs
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
