Associate, Credit Servicing Operations

First Help Financial•Needham, MA

9h•Remote

About The Position

First Help Financial (FHF) is a fast-growing and culturally diverse company in the U.S. We provide auto loans to the underserved and care for our customers and partners with exceptional service. Through flexible financing options and tri-lingual support, we offer consumers an easier way to finance their first car. We lend to and support our portfolio which has consistently grown 30%+ each year over the last nine years. Here you will find hard-working colleagues who come from over 20 countries. We hold ourselves to the highest standards of professionalism but also enjoy our work. Our culture and benefits are geared towards making you successful in life and comfortable at work. First Help Financial, voted and certified as a “Great Place to Work” for five years in a row, is adding a new partner to our Funding department to accommodate our remarkable growth! The Associate, Credit Servicing Operations, supports the Funding team in executing the full range of credit servicing and funding duties. This role is responsible for ensuring accurate contract review, timely deal funding, exception handling, and applicant follow-up, while maintaining strong dealer relationships and adhering to all applicable underwriting and compliance standards. The Associate is expected to develop deep proficiency across all funding functions and contribute to the overall quality and efficiency of the team.

Requirements

Minimum of 1 year of experience in an underwriting or funding role within the auto lending industry.
Willingness to learn and demonstrate comprehension of funding compliance standards, adhering to all applicable state-by-state requirements.
High school diploma or GED equivalent required.
Subject matter expertise in underwriting and credit analyst policies and procedures.
Excellent verbal and written communication skills.
Strong customer service and de-escalation skills.

Nice To Haves

Strong leadership and interpersonal skills with the ability to collaborate effectively across teams.
Strong analytical and organizational skills with great attention to detail.
Strong organizational, analytical, and problem-solving abilities.
Ability to multitask and manage competing priorities effectively in a fast-paced environment.

Responsibilities

Match new deals to ensure the contract aligns with the latest approved loan structure offer.
Apply underwriting knowledge and judgment to evaluate and grant exceptions within the funding process.
Utilize funding resources and underwriting expertise to negotiate and address fee access for loans that have deviated from the approved underwriting framework.
Handle escalated funding exception requests in a timely and professional manner.
Complete the funding process to ensure deals are paid out in a timely manner, including supporting the QA team in booking out deals accurately.
Conduct applicant follow-up interviews when discrepancies are identified during the funding process, ensuring thorough documentation for further investigation.
Provide support and training to new associates as part of ongoing team development efforts.
Evaluate funding underwriting review requests and ensure application information is updated accurately and in a timely manner.