Freelance Associate Creative Director, Experience Design (Pharma)

CG Life

3d•$120 - $130•Remote

About The Position

The Associate Creative Director, Experience Design partners with the Group Creative Director to define and deliver impactful digital experiences across the customer journey. This role leads the strategic and creative development of user-centered solutions that connect audience needs with business objectives, overseeing experience design across websites, platforms, applications, digital tools, and integrated omnichannel ecosystems. The ACD, Experience Design serves as both a design leader and hands-on practitioner, guiding multidisciplinary teams through discovery, strategy, information architecture, interaction design, prototyping, and experience optimization. They bring a deep understanding of user behavior, accessibility, emerging technologies, and digital best practices, translating complex business and scientific challenges into intuitive and meaningful experiences. Experience working in B2B, healthcare, life sciences, or other complex industries is highly valued.

Requirements

8–10 years of experience in UX, product design, experience design, service design, or digital strategy within an agency, consultancy, or in-house environment
Proven experience leading complex digital experience initiatives from discovery through delivery
Strong portfolio demonstrating experience strategy, UX design, information architecture, journey mapping, and digital product thinking
Expertise in designing websites, platforms, applications, and omnichannel customer experiences
Experience facilitating research, workshops, stakeholder alignment, and collaborative design activities
Strong understanding of accessibility standards, usability principles, and user-centered design methodologies
Ability to translate complex business, scientific, or technical information into intuitive user experiences
Experience working alongside developers and understanding technical implementation considerations
Proficiency in Figma and modern experience design tools
Strong presentation, communication, and storytelling skills

Nice To Haves

Experience in healthcare, life sciences, biotech, or regulated industries is a plus

Responsibilities

Lead the development of experience strategies that align user needs, client goals, and business outcomes
Define and champion experience vision across digital products, platforms, and customer touchpoints
Guide teams through user-centered design methodologies, including research, journey mapping, service design, and experience architecture
Partner with creative, strategy, account, and technology teams to create connected, end-to-end experiences
Advocate for accessibility, usability, and inclusive design principles throughout the design process
Oversee the creation of user flows, site maps, information architecture, wireframes, prototypes, and experience frameworks
Ensure experience solutions are grounded in user insights, analytics, and behavioral data
Evaluate and improve existing digital experiences through testing, optimization, and performance analysis
Establish and maintain design standards, patterns, and best practices across client engagements
Balance user needs, technical constraints, business objectives, and regulatory requirements when developing solutions
Present experience strategies, design rationale, and recommendations to clients and internal stakeholders with confidence and clarity
Facilitate workshops, discovery sessions, stakeholder interviews, and collaborative design exercises
Mentor and develop UX designers and experience strategists, fostering growth and design excellence
Provide constructive feedback and creative direction that elevates the quality of work across teams
Build trust with clients as a strategic partner and thought leader in digital experience
Partner closely with project management and development teams to ensure experience integrity throughout implementation
Own experience workstreams, timelines, and quality standards across multiple concurrent projects
Collaborate with visual design, content, strategy, and technology disciplines to create cohesive solutions
Stay current on emerging technologies, AI-enabled experiences, digital innovation, and industry trends