Associate CQV Engineer

Natera • Austin, TX

4d

About The Position

The Associate CQV Engineer supports laboratory equipment and instrumentation used in the Operations laboratory, including installation, calibration, maintenance, repair, and qualification of both simple and complex instruments. The role serves as a primary point of contact for production laboratory personnel when equipment fails or does not meet operational specifications, and works with Instrument Support Engineers, Automation, laboratory teams, Quality Assurance, Equipment Technicians, and vendors to maintain reliable equipment performance.

The position supports preventive and routine maintenance programs, troubleshooting and service escalation, equipment documentation, and compliance with relevant safety and regulatory requirements. It also involves handling protected health information (PHI) in paper and electronic form, completing required privacy, compliance, security, and company training, and complying with the company’s Quality Management System.

Requirements

• BS/BA in biological science, biomedical engineering, or a similar field of study, or comparable industry experience.
• At least 1 year of industry-related experience.
• Experience supporting laboratory equipment or similar equipment.
• Ability to analyze and solve problems.
• Excellent attention to detail and accuracy.
• Ability to promote a positive team environment.
• Adaptability in a frequently changing environment, including the ability to work in ambiguous situations and respond to new information and unexpected circumstances.
• Strong verbal and written English communication skills.
• Strong interpersonal, teamwork, organizational, and professional skills, including the ability to convey concepts and priorities and solicit feedback and input.
• Ability to maintain a high level of professionalism and responsibility.
• Word processing and data management skills, including MS Word, Excel, and PowerPoint.
• Ability to work with PHI in paper and electronic form and access technologies used to handle PHI.

Nice To Haves

• Familiarity with DNA isolation and purification, PCR, cell culture, sequencing, or related processes.
• Experience operating automation or sequencing instrumentation.

Responsibilities

• Work with Instrument Support Engineers, Automation, and laboratory teams to respond to instrument failures and ensure proper instrument function.
• Diagnose and troubleshoot system concerns to minimize downtime.
• Install new laboratory equipment, including liquid handlers, sequencers, and plate sealers.
• Coordinate or perform instrument installations and qualifications according to equipment protocols.
• Work with Quality Assurance to determine qualification (IQ/OQ/PQ), calibration, and preventive maintenance requirements for new instruments as needed to comply with regulations.
• Maintain preventive maintenance, routine maintenance, and calibration programs for laboratory equipment.
• Perform troubleshooting and Level 1 service; coordinate with Level II service personnel and vendors on escalated concerns.
• Recommend and implement changes to support ongoing high-quality laboratory equipment performance.
• Perform service activities in compliance with relevant safety and regulatory requirements, including OSHA, CAP, and CLIA.
• Maintain and develop knowledge and expertise related to clinical laboratory equipment service.
• Track service activities using systems developed in accordance with service procedures and laboratory policies.
• Ensure service documentation is complete, timely, and accurate in accordance with Good Documentation Practices.
• Support and comply with the company’s Quality Management System policies and procedures.
• Coordinate duties with the Equipment Technician.
• Complete required HIPAA/PHI privacy, General Policies and Procedure Compliance, and security training as soon as possible and no later than 30 days after hire.
• Maintain current status on Natera training requirements.
• Perform other tasks as specified by the supervisor or manager.

Benefits

• Comprehensive medical, dental, vision, life, and disability plans for eligible employees and their dependents.
• Free testing for employees and their immediate families.
• Fertility care benefits.
• Pregnancy and baby bonding leave.
• 401(k) benefits.
• Commuter benefits.
• Employee referral program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level