Associate - CONST System Applications

CECONY • New York, NY

8d

About The Position

The Construction organization is seeking a driven and detail-oriented Associate to support and enhance the effective delivery of customer-facing technology services. Working under the guidance of the Section Manager, this role focuses on ensuring Sarbanes-Oxley compliance across applications, servers, and customer onboarding platforms while delivering a high-quality customer experience. The Associate will serve as a key liaison between internal customers, crossfunctional business partners, and technical teams to assess needs, support daily operations, and ensure seamless service delivery. This role is responsible for analyzing and resolving customer inquiries, tracking and managing support requests, and ensuring issues are resolved accurately, efficiently, and with a strong customer-first mindset and time sensitive resolutions. Success in this role requires a focus on clear communication, process accuracy, and continuous improvement. The ideal candidate will proactively identify opportunities to innovate customer support processes, enhance operational efficiency, and recommend improvements that drive consistency, quality, and measurable value across Construction workflows This position does NOT provide employment pursuant to the terms of a STEM OPT Training Plan.

Requirements

• Driven and detail-oriented.
• Ability to work under the guidance of a Section Manager.
• Focus on clear communication.
• Focus on process accuracy.
• Focus on continuous improvement.

Responsibilities

• Ensuring Sarbanes-Oxley compliance across applications, servers, and customer onboarding platforms.
• Delivering a high-quality customer experience.
• Serving as a key liaison between internal customers, crossfunctional business partners, and technical teams to assess needs, support daily operations, and ensure seamless service delivery.
• Analyzing and resolving customer inquiries.
• Tracking and managing support requests.
• Ensuring issues are resolved accurately, efficiently, and with a strong customer-first mindset and time sensitive resolutions.
• Proactively identifying opportunities to innovate customer support processes.
• Enhancing operational efficiency.
• Recommending improvements that drive consistency, quality, and measurable value across Construction workflows.

Benefits

• Rich medical & pharmacy benefits, including vision benefits
• Dental benefits
• Health Savings Accounts
• Health Care and Dependent Care Flexible Spending Accounts
• 401(k) with robust matching
• Employer paid Pension Plan
• Employee Stock Purchase Plan with a generous matching contribution
• State of the art Employee Assistance Program
• Paid Parental Leave
• Generous paid time off plus paid holidays
• Family support: emergency backup child, & elder care assistance
• Social responsibility and volunteer opportunities
• Employee discount program
• Commuter Benefits
• Culture of growth and learning: career development; tuition reimbursement; recognition program
• Life and Long-Term Disability Benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed