Associate Configuration Technician
About The Position
This role contributes to our Depot Services offering, specifically in-house technical services. Individuals will be assigned tasks based on needs with a focus on the repairs, configurations, and support activity around asset & lifecycle management for Retail, Office, and Consumer Technology equipment. This equipment includes but not limited to PC’s, laptops, laser printers, receipt printers, scanners, mobile devices, and other devices and peripherals both standard and specialized for point of sale and office settings. Individuals can expect a blended work environment primarily within the configuration center but may be required to assist in warehousing tasks as needed.
Requirements
- Ability to lift devices up to 60 lbs.
- Comfortable and proficient with consumer PC products
- Knowledge and familiarity with basic hand tools
- Basic knowledge of PC hardware repair (minimum)
- Basic software installation knowledge (minimum)
Nice To Haves
- Relevant training, formal coursework, or certification
Responsibilities
- Evaluate customer needs based on work orders to determine necessary software packages, device configurations, and any additional customizations.
- Identify hardware and software issues, as well as replace physical components for devices and/or peripherals.
- Assist with tasks such as asset tagging, work order triaging, quality control, inbounding assets into work order system, packaging finished goods, and order entry while providing support for configurations and repairs as needed.
- Contribute to overall productivity, meeting customer objectives, and accurately tracking customer assets through systematic processes.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
