Associate, Conference Operations

The National Association of Manufacturers (NAM)•Washington, DC

1d•$64,500 - $65,500•Onsite

About The Position

The Associate, Conference Operations plays a key role on the Conference Operations team in creating an exceptional experience for every event attendee. This position supports the planning, coordination, and execution of NAM conferences, meetings, and events. Responsibilities include providing timely, organized, and efficient event support across a range of functions, including registration coordination, event logistics, Cvent management, vendor coordination, shipping, reporting, and onsite execution. The position works closely with internal stakeholders, hotels, venues, vendors, and other event partners to ensure programs are effectively planned and successfully executed. Additional conferences, events, and responsibilities will be assigned by the Vice President, Conference and Office Operations, based on departmental and organizational needs.

Requirements

Bachelor’s degree or equivalent combination of education and relevant professional experience.
3-4 years of experience supporting or planning conferences, meetings, special events, webinars, or virtual events.
Experience with Cvent required, including registration management, event websites, and reporting.
Proficient in Microsoft Office Suite, including Outlook, Word, Excel, and PowerPoint.
Experience with virtual meeting and webinar platforms, including Zoom or similar platforms.
Strong organizational skills with excellent attention to detail and the ability to manage multiple priorities and deadlines.
Strong written and verbal communication skills with demonstrated commitment to responsive and professional customer service.
Ability to work effectively in a fast-paced, deadline-driven environment while adapting to changing priorities and unexpected needs.
Demonstrated reliability, accountability, and punctuality.
Strong team player with the ability to collaborate effectively with internal stakeholders, vendors, venues, and other event partners.
Ability and willingness to work occasionally early mornings, evenings, and weekends based on conference and event schedules.
Ability and willingness to travel to assigned conferences, meetings, site visits, and events throughout the year.
Ability to lift and move event materials weighing up to 30 pounds.

Responsibilities

Registration support for assigned conferences and events, including pre-event planning, attendee support, registration changes, and onsite registration operations.
Create, manage, and maintain Cvent meeting websites, registration platforms, and customized reports.
Process and manage attendee registration requests, changes, cancellations, and related inquiries.
Provide event logistics support from pre-planning through onsite execution and post-event closeout. Including but not limited to registration, meeting room requirements, vendor coordination, materials, and attendee support.
Prepare and distribute weekly hotel pickup, registration pacing, and cross-check reports for assigned conferences and events.
Provide event logistics support for assigned conferences and events, from pre-planning through onsite execution and post-event closeout.
Maintain mobile event apps for assigned conferences and events, ensuring content is accurate, current, and aligned with program needs.
Coordinate onsite event logistics, including registration, meeting room requirements, vendor coordination, materials, and attendee support.
Research, evaluate, coordinate, and contract event vendors as needed.
Track and process vendor invoices and assist with event expense reconciliation and budget tracking.
Maintain inventory and ordering of registration supplies and other event materials.
Maintain and update internal Conference Operations websites, resources, and event-related information.
Support site selection, venue research, sourcing, and contracting for assigned meetings and events.
Build and maintain positive working relationships with internal stakeholders, hotels, venues, vendors, and other event partners.
Perform other Conference Operations duties and special projects as assigned.
Coordinate and ensure all meeting logistics are finalized and executed in accordance with established meeting specifications for assigned conferences, meetings, and events held at the NAM Conference Center.