Associate Community Manager - The Retreat at Denton

Landmark Properties•Denton, TX

6d•Onsite

About The Position

The Associate Community Manager is responsible for effectively marketing the community and ensuring the leasing targets are achieved. This role places a high priority on the needs, requests, and follow-up for prospects and residents, always maintaining professionalism and courtesy. The Associate Community Manager will also assist in corporate projects as requested and ensure Landmark LEASE protocols are practiced by all staff members.

Requirements

Effectively market the community and ensure leasing targets are achieved.
Place prospects' and residents’ needs, requests, and follow-up as a top priority.
Maintain a level of professionalism and courtesy.
Accurately enter all data in Entrata.
Utilize effective marketing techniques to generate and track traffic of prospective residents.
Complete and submit required materials in a timely manner.
Understand and adhere to Landmark Properties policies and procedures.
Maintain a clean and professional work environment.
Report time and attendance.
Understand the lease document and all related addendums and be able to clearly communicate to residents, prospective residents, and parents all relative information.
Participate in all move-in and move-out related activities.
Manage time efficiently and effectively.
Operate marketing activities within the confines of the marketing budget.
Understand the needs and expectations of residents, prospective residents, clients, and vendors and exceed their expectations.
Maintain active and effective communication with residents, parents, and university personnel.
Direct roommate mediation and resolution of resident conflicts.
Regularly walk the property to identify and address maintenance issues.
Understand, communicate, and enforce community safety, emergency, and fire evacuation policies and procedures.
Document and address behaviors of residents that violate the law or the community lease agreement.
Identify and report safety and security risks to the Community Manager.
Prepare and submit incident reports in the absence of the Community Manager.
Assist the Community Manager in handling emergency situations.

Nice To Haves

Experience with Entrata
Experience with social media marketing
Experience with resident retention programs
Experience with turn plans and unit inspections
Experience with risk control and emergency procedures

Responsibilities

Prepare marketing plans and develop new strategies and programs designed to meet occupancy goals.
Prepare/monitor daily and weekly leasing reports in order to make pricing recommendations to ensure optimal rent growth.
Ensure leasing staff complies with corporate procedures and government laws on Fair Housing.
Ensure all data is accurately entered in Entrata, resulting in quality follow-up.
Project a favorable image of the community to achieve property objectives and public recognition.
Generate and track traffic of prospective residents by utilizing effective marketing techniques.
Conduct/oversee all tasks necessary to close the sale, including making appointments, generating new leads, conducting tours, maintaining the model and traffic follow up.
Complete and submit required materials in a timely manner such as market surveys, marketing calendars, guest cards, and service requests.
Ensure all social media channels are updated regularly to promote the property.
Oversee renewal kick-off, including planning and executing events and implementing Community Ambassador zone walks.
Ensure confidentiality of client, resident, and company information.
Attend and contribute to all staff meetings and any special or emergency meetings.
Understand and adhere to the Landmark Properties policies and procedures.
Maintain a clean and professional work environment.
Report time and attendance.
Understand the lease document and all related addendums and be able to clearly communicate to residents, prospective residents, and parents all relative information.
Participate in all move-in and move-out related activities.
Manage time efficiently and effectively.
Assist in corporate projects as requested.
Maximizes revenue and occupancy.
Operates marketing activities within the confines of the marketing budget, deviating only with prior approval.
Ensure Landmark LEASE protocols are being practiced by all staff members.
Train leasing staff on how to market on campus and locations that students frequent.
Be familiar with and train the leasing staff on how to review and explain the lease document and all related addendums.
Understand the needs and expectations of residents, prospective residents, clients, and vendors and exceed their expectations.
Maintain active and effective communication with residents, parents, and university personnel.
Create and distribute the monthly newsletter and resident communications.
Direct roommate mediation and resolution of resident conflicts by encouraging the respect for and appreciation of individual differences.
Participate in resident retention programs.
Assist the Community Manger in creating and implementing a successful turn plan.
Regularly walk the property to identify and address maintenance issues.
Assist the Community Manager and maintenance team in quarterly inspections of each unit to identify and address maintenance issues.
Understand, communicate, and enforce community safety, emergency, and fire evacuation policies and procedures, providing emergency response and referral services and resources.
Document and address behaviors of residents that violate the law or the community lease agreement.
Identify and report safety and security risks to the Community Manager.
In the absence of the Community Manager, prepare and submit incident reports.
Assist the Community Manager in handling emergency situations in conjunction with the corporate team.