Associate Community Manager

Keystone Pacific Property Management•Ontario, CA

2d•Onsite

About The Position

Keystone Pacific Property Management, LLC is a prestigious property management firm headquartered in Irvine, CA, with offices throughout Northern and Southern California, Colorado, and Idaho. Since 1982, we have led the way in providing superior customer care for our clients in planned-unit developments, condos, mixed-use, commercial, new project developments, large scale onsite communities and master-planned community associations. We have an excellent opportunity for an Associate to join our amazing environment with an opportunity for continuous growth and development, please read below! The Associate serves as the primary point of contact for residents seeking services and information while providing administrative support to the General Manager. This position reports directly to the General Manager of the Association and plays a key role in ensuring efficient office operations and exceptional customer service.

Requirements

Ability to work under tight deadlines with a high level of accuracy.
Maintain reliable transportation.
Demonstrate problem solving abilities.
Must be proficient with computer programs, including Word, Outlook and Excel and email.
Demonstrate organizational skills and ability to independently prioritize daily workload.
Must work effectively with colleagues and clients.
Verifiable references.
Able to pass a background check.
1-2 years of experience working in a Customer Service role.
High School Diploma or GED required.

Responsibilities

Provide courteous and professional customer service to residents, guests, and visitors.
Respond promptly to walk-in inquiries and direct issues to the appropriate staff member when necessary.
Interact effectively with individuals from diverse backgrounds, cultures, and personalities, resolving resident concerns in an ethical, professional, and customer-focused manner.
Manage incoming telephone calls and customer service requests.
Return initial resident calls within 24 hours and maintain standard and alternate voicemail greetings as needed.
Manage incoming emails and customer service requests.
Return initial resident emails within 24 hours.
Create and process work orders for vendors as directed or required.
Follow up to ensure work has been completed satisfactorily and in a timely manner.
Process clubhouse rental applications, schedule security guard, conduct post-event inspections as needed, and coordinate the release of security deposits.
Receive and review architectural applications for completeness and compliance with submission requirements.
Coordinate application processing with the Architectural Committee, prepare agendas and meeting packets, issue approval or denial correspondence as directed, maintain organized records, and attend committee meetings.
Manage the distribution and tracking of community access devices, including keys, transponders, ID cards, and fobs. Including annual parking permits.
Maintain the centralized lockbox for office and facility keys.
Process new resident registrations and maintain all associated records and documentation.
Track and administer biannual wine locker rentals and maintain accurate supporting documentation.
Assist the General Manager in the enforcement of the Association’s governing documents, including the Covenants, Conditions and Restrictions (CC&Rs), Articles of Incorporation, Bylaws, Association Reules and Regulations and other applicable policies and regulations.
Sort and distribute incoming mail, packages, and courier deliveries to the appropriate recipients.
Maintain a clean, organized, and professional office environment, including the reception area.
Perform routine clubhouse and pool housekeeping inspection to ensure a clean and orderly workplace.
Provide general administrative support to the General Manager and perform additional duties as assigned.
Practices and adheres to Keystone’s Core Values, Mission, and Vision.
Any additional job duties as required by the supervisor.

Benefits

Competitive Salary
Work-Life Balance
Opportunities for career growth
Training and mentorship from successful leaders in the HOA industry
Cell Phone Stipend
Medical (HMO and PPO), Dental, and Vision
Flexible Spending Account
Pet Insurance
Pre-Paid Legal
Employer Paid Basic Life/AD & D Insurance
Voluntary Life and Short-Term Disability Insurance
Free Employee Assistance Program
401(k) Retirement plan with Company Match
Financial and Health/Wellness Education
Bereavement and Mandated Leave of Absence
Applicable Paid Time Off (PTO)
12 Paid Holidays (Floating Holiday, Half Days/Early office closure before certain major holidays)