Associate Commissioner for Adult Protective Services

TX-HHSC-DSHS-DFPS • Austin, TX

1d • $11,298 - $19,108 • Onsite

About The Position

The Department of Family and Protective Services (DFPS) Associate Commissioner for Adult Protective Services (APS) performs highly advanced (senior-level) managerial work providing direction and guidance in strategic operations and planning for APS. Work involves providing strategic direction, establishing goals and objectives; overseeing the development and implementation of policies, procedures, and guidelines; establishing priorities, standards, and measurement tools for determining progress in meeting goals; coordinating and evaluating program activities and/or business functions; and reviewing and approving budgets within APS. Supervises the work of others. Works under minimal supervision, with extensive latitude for the use of initiative and independent judgment.

Requirements

• Graduation from an accredited four-year college or university.
• Minimum of five years experience in the oversight and direction of health and human services programs, preferably programs targeted to the elderly and people with disabilities.
• Minimum of five years senior level experience in government service.

Responsibilities

• Directs program activities and/or business functions within a department(s) or division(s).
• Provides vision, leadership, and strategic direction for the APS division in support of the agency’s mission and vision, and coordinates with executive leadership and program and operations management to establish APS division policies and procedures statewide that are in compliance with all applicable state and federal laws, and regulations.
• Directs the operations and activities of the APS division and supervises division staff to protect older adults and people with disabilities from abuse, neglect, and exploitation by investigating and providing or arranging for services as necessary to alleviate or prevent further maltreatment.
• Oversees and/or prepares a division(s) or department(s) budget and reviews and approves major expenditures; and ensures that requirements of funding sources are met.
• Develops, reviews, updates, approves, and monitors the APS biennial budget and Legislative Appropriations Requests (LAR) in coordination with agency leadership to manage APS division resources, expenditures, needs and priorities.
• Assesses and makes determinations regarding budget requests and expenditures.
• Oversees, plans, and makes recommendations regarding budget, fiscal, and contractual documents.
• Collaborates with the Office of Finance to ensure the requirements of funding sources are met for agency programs and operations.
• Oversees the collection, organization, analysis, and preparation of reports and studies, including management, productivity, and financial reports.
• Oversees key APS projects to create and maintain an efficient and integrated reporting and management structure for the division.
• Provides APS subject matter expertise, division metrics and performance data to agency executive leadership and provides consultation and guidance on the status and progress of APS division direction and activities statewide.
• Oversees the development, preparation, evaluation, and dissemination of workforce and productivity reports and data to communicate results and develop recommendations for changes or division improvements.
• Establishes and implements reporting requirements for oversight of APS program performance metrics to ensure that APS performance standards, objectives and goals are met.
• Oversees the compilation, management, evaluation, and establishment of critical and high-level operational, productivity and financial reports and studies for APS to inform the Commissioner and executive leadership to assist with recommendations and decision-making that aligns with mission, vision, and goals.
• Oversees and/or develops, establishes, and implements goals and objectives consistent with the agency’s strategic plan; and develops and oversees standards for achieving those goals.
• Oversees and collaborates with DFPS executive leadership and APS leadership to develop, establish, and implement goals and objectives consistent with the DFPS strategic plan focused on Client-Centered Services, Workforce Stability and Development, Agency Operations and Community Relations.
• Collaborates with DFPS executive leadership and APS leadership to oversee and develop standards for APS to promote protecting vulnerable adults from abuse, neglect, and exploitation; increase stability and rebuild institutional knowledge by understanding the workforce climate and the agency’s needs; focus on reviewing processes, correcting inefficiencies, and adapting to change; and improve external communications, outreach, and collaborations.
• Directs stakeholder outreach initiatives and activities, research functions, and communications development to develop, establish and implement goals and objectives consistent with the DFPS strategic plan.
• Oversees and/or plans, develops, implements, and monitors policies, procedures, and guidelines, and monitors compliance.
• Oversees the development, administration, and implementation of APS policies and procedures to promote effective program administration and delivery of agency services to client populations and operations in accordance with new or revised federal and state laws, rules, regulations, and stakeholder input and agency policies.
• Monitor compliance of APS programs, policies, and procedures by overseeing the preparation, publication and dissemination of reports, studies and information to provide guidance, coordination and support to the Commissioner and executive leadership on APS policy, procedural, legal and action issues.
• Develops and oversees the implementation of long-range and short-term plans.
• Develops and oversees the implementation of DFPS long-range and short-term plans for APS to optimize the safety and well-being of clients served to meet client needs, strengthen internal processes, increase stability, rebuild institutional knowledge, and engage with the community to assist with supporting and protecting clients served to promote successful outcomes.
• Works with DFPS executive leadership and APS leadership to develop plans and specific activities to accomplish goals and objectives for DFPS and the APS program.
• Develops and implements techniques for evaluating program activities and/or business functions; and identifies need for changes.
• Develops, establishes, and facilitates intra-agency and external workgroups and committees to review and assess best APS division strategies and to facilitate business process improvements.
• Directs the implementation of studies, assessments, projects, initiatives, assignments and other tools to evaluate APS program business processes and operations to assess division efficiencies, workflow and productivity measures; to meet organizational needs and program requirements; and identify areas for improvement and coordinates the development and implementation of solutions.
• Identifies areas for program or process changes and develops and implements strategies for effective APS division management and improvements.
• Represents the agency at business meetings, hearings, trials, legislative sessions, conferences, and seminars or on boards, panels, and committees.
• Represents APS and the agency at business meetings, advisory groups, hearings, legislative sessions and meetings, seminars, conferences, workgroups, court proceedings, task forces and committees.
• Serves as a liaison, program and agency representative and subject matter expert for APS to internal and external entities, stakeholders and legislative representatives.
• Manages the formation and implementation of multidisciplinary teams and workgroups for strengthening APS and fosters collaboration with external stakeholders.
• Reviews the results of special investigations, internal audits, research studies, forecasts, and modeling exercises to provide direction and guidance.
• Evaluates and analyzes results of APS large-scale, statewide special investigations, internal audits, research studies, forecasts, and evaluations to provide overall direction and guidance on APS policies, processes, goals, strategic direction, improvements and to promote efficient and effective utilization of division resources and budgets.
• Participates in activities related to the legislative process including responding to legislative requests for information, provides legislative testimony, and oversees the implementation of legislative changes.
• Reviews and addresses issues and concerns expressed by state and federal officials, legislative staff and members, media, stakeholders, and the public regarding APS programs, in coordination with agency executive leadership and government relations.
• Oversees and ensures that legislative activities, changes, and assignments that impact APS programs are managed and implemented timely and appropriately in collaboration with DFPS executive leadership and government relations.
• Provides testimony at legislative hearings and legislative meetings on APS initiatives, programs and operations that are implemented for the agency.
• Participates in and/or oversees strategic communication efforts.
• Oversees the development of materials and media regarding APS for presentation to legislative committees, state and federal agencies, internal and external organizations, and the general public.
• Participates in strategic communications, in coordination with the Commissioner and DFPS executive leadership, with the Office of the Governor, elected officials or their staff to further the agency’s goals, mission and values.
• Plans, develops, and approves schedules, priorities, and standards for achieving goals; and directs evaluation activities.
• Plans, develops, and approves schedules, priorities, and standards for resolutions and initiatives to optimize the safety and well-being of clients served to meet client needs, strengthen internal processes, increase stability, rebuild institutional knowledge, and engage with the community to assist with supporting and protecting clients served to promote successful outcomes.
• Coordinates with APS leadership to develop operating plans, goals, objectives, priorities, and procedures for APS, and to continuously assess operations, business functions, planning opportunities, identify needs, evaluate, and enhance effectiveness, identify efficiencies, and promote improved outcomes for the APS program.
• Identifies systemic issues, policy conflicts, knowledge and process gaps and deficiencies, and oversees the revision and implementation of strategic changes and improvements; and formulates recommendations.
• Reviews the performance of key management positions.
• Evaluates the performance of APS Deputy Associate Commissioner and Directors to ensure successful planning and directing of APS operations and programs that promotes protecting older adults and persons with disabilities from abuse, neglect, and exploitation to prevent further harm.
• May act as deputy director and/or executive director in their absence.
• Acts as the Commissioner, Deputy Commissioner, or other executive team member in their absence, as needed.
• Supervises the work of others.
• Hires, manages, and provides guidance and professional development for APS division management and staff.
• Provides direct reports with work assignments, clear direction and information on responsibilities and work performance expectations.
• Develops work performance plans, creates, and maintains position descriptions for direct reports and conducts performance evaluations at least annually.
• Provides leadership to employees using a performance management strategy and development process to provide an overall context and framework to encourage employee contribution and includes goal setting, feedback, and performance development planning.
• Leads employees to meet the organization's expectations for productivity, quality, and goal accomplishment.
• Performs related work as assigned

Benefits

• 100% paid health insurance for you, and 50% paid for eligible family members
• Retirement plans with lifetime monthly payments after five years of state service
• Options to save even more with 401(k) and 457 plans
• Paid vacation, holidays, and sick leave
• Optional dental, vision, and life insurance
• Flexible spending accounts for added tax savings on health and dependent care
• Employee discounts on things like gym memberships, electronics, and entertainment
• Public Service Loan Forgiveness

What This Job Offers

• Job Type: Full-time
• Career Level: Senior