Associate Collections Rep

Wintrust Financial Corp.•Northbrook, IL

60d•$17 - $23•Hybrid

About The Position

As one of the largest premium finance companies in the country, FIRST Insurance Funding provides full premium finance services, plus additional services built specifically for agencies. We pride ourselves on the variety of incentive programs, services, and technology we offer. This not only helps grow the agents, brokers, and companies we partner with, but also helps them better serve their clients. FIRST Insurance Funding is a subsidiary of Wintrust, a financial services company with more than $66 billion in assets. Working under the direction of the Team Lead, the Associate Collections Rep assists team members with daily tasks, monitors assigned loans, and communicates with insureds/borrowers, insurance agencies, insurance carriers, and/or sales representatives on payments, return premiums, discrepancies, and other loan related matters. This role is also responsible for researching loan discrepancies, assisting with ad-hoc projects, and communicating effectively to ensure work is appropriately prioritized.

Requirements

0-3 years experience
Customer service experience
General computer skills, basic excel knowledge
High School Degree or equivalent

Responsibilities

Assists team members with daily tasks during periods of high workload or absences.
Monitors assigned loans; initiates outbound calls and emails to follow up on payments, return premiums, and other loan information.
Processes incoming service requests, document all communication with internal and external parties, and processes loan updates and adjustment in the loan management system.
Investigate and resolve loan discrepancies to ensure we protect collateral and mitigate losses.
Assists manager and team members with ad hoc projects and tasks.
Communicates effectively with manager and team members to prioritize daily/weekly tasks, being flexible as needed.