Collections Rep

Owens & Minor•Nashville, TN

12d•$14 - $15•Remote

About The Position

At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 350+ facilities across the US and 22,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care. Customers—and their patients—are at the heart of what we do. Our mission is to empower our customers to advance healthcare, and our success starts with our teammates. Owens & Minor teammate benefits include: Medical, dental, and vision insurance, available on first working day 401(k), eligibility after one year of service Employee stock purchase plan Tuition reimbursement The anticipated salary range for this position is $14.34 - $15.33 (Hourly). The actual compensation offered may vary based on job related factors such as experience, skills, education and location. JOB SUMMARY The collections representative follows-up with insurance companies to resolve unpaid claims.

Requirements

High school diploma is required.
One year of related experience is required.
Business Acumen
Problem Solving/Analysis
Communication Proficiency
Personal Effectiveness/Credibility
Computer Skills
Basic skills in Word and Excel
Language Skills English (reading, writing, verbal).
Mathematical Skills Basic level mathematical proficiency, with a strong ability to understand, interpret and develop spreadsheet data.

Responsibilities

Researches any overdue account balance that is fully or partially unpaid and follows up by mail and/or phone to insurance carriers or customers on delinquent payments.
Reviews unpaid and underpaid claims.
Resubmits or appeals as necessary.
Verifies payment information adjustments to supervisor.
Coordinates collection activities for delinquent accounts by preparing information for external collection agencies or attorneys.
Complies with the Fair Debt Collector Practices Act (FDCPA).
Responds to customer inquiries regarding account status.
Researches customer’s accounts thoroughly and documents appropriately.
Resolves discrepancies and prepares adjustments and refunds as necessary.
Ensures that all information regarding collection activity of account is entered accurately into the billing system.
Brings recurring issues to the attention of the department supervisor.
Initiates payments and resubmits bills as necessary.
Pursues patient for payment obligations when insurance defaults as permitted by law or contractual relationships.
Report to work punctually at assigned starting time, and have reliable, consistent attendance
Performs other duties as required.