Sr. Collections Rep

Wintrust•Northbrook, IL

3d•$24 - $31•Hybrid

About The Position

As one of the largest premium finance companies in the country, FIRST Insurance Funding provides full premium finance services, plus additional services built specifically for agencies. We pride ourselves on the variety of incentive programs, services, and technology we offer. This not only helps grow the agents, brokers, and companies we partner with, but also helps them better serve their clients. FIRST Insurance Funding is a subsidiary of Wintrust, a financial services company with more than $66 billion in assets. Why join us? An award-winning culture! We are rated a Top Workplace by the Chicago Tribune (past 11 years) and Employee Recommended award by the Globe & Mail (past 6 years) Competitive pay and discretionary or incentive bonus eligible Comprehensive benefit package including medical, dental, vision, life, a 401k plan with a generous company match and tuition reimbursement to name a few Family-friendly work hours With 175+ community bank locations, we offer opportunities to grow and develop in your career Promote from within culture Why join this team? We have a culture that encourages an entrepreneurial spirit We offer multiple opportunities for development and upward mobility The Sr. Collections Rep will manage a regional/specialty insurance premium finance portfolio. Overseeing all aspects to loan servicing, including but not limited to, service requests, proactive initiatives, and post cancellation activity while providing internal/external excellent customer service working closely with insured/borrowers, insurance carriers/agents and sales representatives. Working directly with their Supervisor to ensure all team goals are being met Assists with training and development of team members. Assists with running and distributing misc. reporting for the department.

Requirements

3-5 years of relevant experience
General computer skills
High School Degree or equivalent
Shift availability 7am-4pm

Nice To Haves

Prior premium finance or related experience preferred

Responsibilities

Processes all incoming service requests, including researching and investigating discrepancies, documents all communication with internal and external parties, and processes loan updates and adjustment in the loan management system.
Manage regional/specialty portfolio by preparing, analyzing and/or monitoring daily reports and prioritizing daily tasks to manage portfolio performance.
Develop and maintain effective relationships with agents and other external/internal parties.
Minimize loan aging and exposure/shortages by contacting insurance carriers and general agents to confirm cancellation and obtain return premium amounts.
Verifies unearned premium credit (i.e. collateral), investigate discrepancies, and follows up for receipt of funds.
Timely communicate delinquent payment information to customers via phone and email in an attempt to prevent loan / policy cancellations and aging.
Handles miscellaneous projects, tasks and reporting as required within the dept.
Partners with Supervisor to manage any team-based projects, ensuring timely completion and alignment with team objectives.
Assist with general escalated inquires internally and externally.
Assist in team training and development as needed.