Associate Clinical Specialist, Pain Interventions - Salt Lake City, UT / Casper, WY

Medtronic•Salt Lake City, UT

2d•$64,000 - $96,000•Remote

About The Position

Medtronic is a global leader in healthcare technology dedicated to alleviating pain, restoring health, and extending life. This role supports Neuromodulation Pain and Target Drug Delivery Therapies, focusing on surgical coverage, follow-up support, troubleshooting, customer service, and education. The position is field-based and requires the employee to reside within the assigned territory. The Associate Clinical Specialist will be involved in basic market development activities and will represent Medtronic during surgical procedures, ensuring equipment availability, providing technical support, and performing device programming and testing. They will manage patients through the clinical process, educate them on product features, and provide clinical support in hospitals and clinics. The role also involves responding to technical inquiries, maintaining knowledge of competitive products, and educating healthcare professionals on Medtronic products and therapies. Additionally, the position supports new employee training, event reporting, order placement, and inventory management. The Associate Clinical Specialist partners with sales representatives to achieve business goals and maintains relationships with office staff. Proficiency with various technology tools, effective expense management, and adherence to quality policies are expected. The role requires flexibility with scheduling, potentially including weekends and evenings, and travel within and occasionally outside the assigned district.

Requirements

A High School Diploma or GED with a minimum 4 years of clinical or medical sales experience; or An Associate Degree with a minimum 2 years of clinical or medical sales experience; or A Bachelor’s degree
Required to function using healthcare universal precautions to minimize exposure to infectious disease and radiation
Ability to serve as the primary resource for scheduled and unscheduled clinical events, periodically required to work weekends, evenings and nights and may be required to engage in overnight travel within own district or neighboring districts
Ability to work efficiently and autonomously with little direction when outside of clinical events
Ability to attend national meetings, district meetings and other training as requested
Ability to wear a 7-9 lbs protective lead apron for extended periods of time in the operating room
Ability to lift up to 40 lbs
Ability to sitting, standing, and/or walking for 8+ hours per day
Ability to bend/stoop, squat and balance frequently
Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus in relation to travel and operating a personal computer.
Must have a valid driver's license and active vehicle insurance policy. In addition, your driving record will be reviewed and will be considered as part of your application. Must be able to drive approximately 50% of the time within assigned territory and may require overnight travel.
For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required.
U.S. work authorization sponsorship (H-1B, TN, J, etc.) is offered exclusively for Principal-level roles and above. Roles below the Principal level require candidates to possess unrestricted U.S. work authorization at the time of hire and for the duration of employment.

Nice To Haves

Living in Salt Lake City, UT OR Casper, WY
Bachelor's degree in a health care related field
Registered nurse or HCP with experience in a sterile environment
Clinical experience with implantable neurological products and patient care
Experience in servicing medical personnel on product use
Experience with a medical device company or pharmaceutical company, and clinical experience in a specialty area: neurology, neurosurgery, orthopedic, operating room, pain management, or home health care
Understands basic reimbursement and healthcare environment
Excellent organizational skills and ability to work under pressure

Responsibilities

Represents Medtronic during surgical procedures by ensuring all necessary equipment and products required are available, providing technical support and device selection, and performing programming and testing of all device systems
Manages patients through all phases of the clinical process as well as educate them on the features and benefits of Medtronic products
Provides clinical support in surgeries, re-programmings, troubleshooting and follow ups in hospitals and clinics
Responds promptly and appropriately to technical inquiries by customers, patients, and colleagues
Maintains a working knowledge of competitive products
Educates and trains physicians, hospital personnel and office staff on products and therapies. This is expected by, but not limited to, coordinating one on one teaching sessions, formal in-services, education programs, seminars and/or outside symposia (based off quarterly Plan of Action as directed by Leadership)
Assists Management and Sales Training department in education/training of new employees in the district
Complies with required event reporting and documentation utilizing Medtronic technology tools
Accountable for placing orders with customer service for pending purchase orders and product replacement
Expected to work with materials management to collect POs for cases covered within the territory/district
Responsible for managing inventory provided for case coverage, including: timely transactions when product is used, sold or transferred, maintaining a required level of cycle count accuracy, executing product retrievals as instructed, turning over inventory in a reasonable time frame, not implanting expired product or product that is on hold
Contributes to the achievement of quarterly goals associated with specific initiatives at the district, regional and/or national level
Partners with sales representatives to achieve business goals set forth within the territory/district and documents quarterly activities utilizing provided business tool(s)
Visits accounts to replenish literature and establishes/maintains relationships with office staff
Effectively utilizes Excel, a mobile phone, an IPAD, a laptop, and/or a Samsung tablet regularly
Manages business expenses and budget effectively and in given timeframe
Ensures personal understanding of all quality policy/system items that are personally applicable
Completes all new hire therapy trainings as directed by medical education
Completes all corporate compliance training prior to date due
Ability to be flexible with schedule while working and/or attending clinical events, possibly outside of normal business hours to include weekends and after hours and at the discretion of Clinical Specialist Manager
Travels to cover district cases as needed in the district, and occasionally to other districts at the discretion of Clinical Manager