Associate Clinical Oncology Specialist

Natera • Ann Arbor, MI

2d • $110,000 - $130,000 • Hybrid

About The Position

Natera is seeking a highly specialized and detail-oriented Associate Clinical Oncology Specialist (ACOS) to manage, service, and grow our Oncology product portfolio within the Ann Arbor territory. This is a unique, hybrid clinical support and account navigation role where approximately 80% of the territory's operational footprint is anchored within the University of Michigan (UofM) Health System and its complex laboratory ecosystem. The successful candidate will act as the primary operational linchpin between Natera and UofM oncology clinics, pathology departments, and core labs. This role demands an intense focus on end-to-end case management, navigating nuanced institutional workflows, tracking serial test cadences (e.g., Signatera), and troubleshooting logistical bottlenecks within a major academic medical center to ensure seamless patient care and test fulfillment.

Requirements

• Bachelor’s degree required (Background in medical sciences, biology, or healthcare administration highly preferred).
• Minimum of 2 years of experience in healthcare sales, clinical support, case management, or laboratory operations.
• Prior experience directly working within, selling to, or managing workflows inside the University of Michigan Health System (Michigan Medicine) is heavily preferred.
• Deep familiarity with UofM’s laboratory layout, pathology requisition protocols, and clinic structures is a significant advantage.
• Demonstrated track record of managing complex, multi-step logistical processes or patient navigation journeys in an oncology or complex laboratory setting.
• Quick to learn and navigate internal tracking databases, CRM tools, and hospital-facing portals.
• Exceptional administrative and organizational skills; ability to juggle dozens of active patient cases simultaneously without losing track of details.
• High emotional intelligence and communication fluency, with the ability to collaborate effectively with diverse stakeholders ranging from academic oncologists to laboratory technicians and administrative clerks.
• Strong problem-solving mindset with the resilience required to navigate bureaucratic or rigid academic institution workflows.
• Ability to work independently with an internal drive to eliminate delays in patient testing.
• Flexibility to balance field-based case management within the Ann Arbor campus and administrative territory planning.

Responsibilities

• Manage the highly complex, longitudinal lifecycle of oncology test orders originating within the University of Michigan Health System.
• Act as a dedicated navigator to ensure tissue and blood samples move seamlessly through UofM pathology, central labs, and Natera’s processing facilities.
• Map and master the specific nuances of UofM’s internal laboratory ordering systems, electronic health records (EHR) routing, and specimen release policies.
• Proactively resolve logistical hurdles, delayed pathology pull requests, and missing clinical data.
• Monitor and manage patient testing logs to ensure strict adherence to oncologist-prescribed serial testing cadences.
• Coordinate closely with clinic coordinators and nursing staff to prevent gaps in longitudinal monitoring.
• Partner with the local Clinical Oncology Specialist (COS) to support, maintain, and deepen relationships with UofM oncologists, mid-levels, nurse navigators, and pathology staff.
• Educate UofM clinical teams and administrative staff on Natera’s digital tools, order tracking systems, and specimen collection requirements to streamline the ordering process.
• Ensure all case management and field activities strictly adhere to both Natera's compliance policies and UofM's institutional guidelines regarding HIPAA, patient privacy, and laboratory data sharing.

Benefits

• Comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents.
• Free testing for employees and their immediate families.
• Fertility care benefits.
• Pregnancy and baby bonding leave.
• 401k benefits.
• Commuter benefits.
• Generous employee referral program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level