Associate Clinical Director - Market Lead

Intercare•Denver, CO

1d•Hybrid

About The Position

The Associate Clinical Director oversees the staff and clients within a geographically defined area and/or specific service line, and contributes clinical knowledge, team leadership, feedback, and insight to support the success of four customer groups: Organization: Promote our brand, reputation, culture, and business results. Funding Sources: Ensure quick service of clients, ensuring positive impact on client progress and compliance with funding source requirements. Assigned Staff: Support individualized professional development and success, as appropriate for their level of experience and stage in clinical progression. Assigned Clients: Sustain high quality clinical practice, impactful client progress, excellent customer service and support from all team members. The impact of the daily work of the Associate Clinical Director optimizes these business results: Client Progress & Customer Satisfaction: timely launch of services with highly trained staff focused on quality clinical programming and efficacy. Employee Satisfaction & Retention: minimizing turnover, recruiting, and training costs, and maximizing success and professional development of the clinical team. Clinical and Operational KPIs: resulting delivery of high-quality ABA clinical services and positive operational site contribution by tactical management of scale, utilization, supervision ratios, and team member productivity.

Requirements

Licensed or Board Certified Behavior Analyst, or other state-recognized license (required).
Master’s degree from an accredited college or university in one of the following disciplines: behavior analysis, education, psychology, or related field (education required; listed fields of study preferred).
3+ years of extensive experience conducting BCBA tasks (i.e., data analysis, programming, assessments, supervision, etc.) and/or working with individuals impacted by pervasive developmental disorders (required), across varied client profiles.
3+ years of supervisory/managerial experience
Knowledge of the science behind Applied Behavior Analysis.
Proficient with Microsoft Office and/or equivalent, including Excel and graphing.
Excellent time management skills: billable vs non-billable, onsite/direct vs offsite/indirect hours
Excellent relationship management skills, customer service orientation, collaboration and team player attitude with all Customers (colleagues, client families and funding sources)
Adaptability/Flexibility with case, staff, and organizational transitions
Give and receive constructive feedback
Exceptional communication and leadership skills that foster the skills necessary to educate, train, motivate, empower, reinforce, influence, coach, provide feedback, and effectively execute conflict resolution.
Knowledge of accessibility to relevant literature.
Effective organization skills, interpersonal skills, time management, and multi-tasking skills.
Communicate effectively, verbally and in writing; American Sign Language or bilingual ability, strongly desired.
Consistently demonstrate good judgment and decision-making skills.
Exercise confidentiality and discretion pertaining to the work environment.
Sensitive to working with an ethnically, linguistically, culturally, and economically diverse population.
Demonstrate high commitment to excellent customer service.
Demonstrate flexibility and ability to reprioritize.
Commitment to functioning as a team player.
Travel to multiple work sites both locally and within assigned region(s) regularly; reliable transportation needed; proof of valid driver’s license, current auto insurance identification card and registration,
Maintain board certification (BCBA), including CEU credits, which can all be obtained internally.
Remain up-to-date on and follow all BACB guidelines regarding supervision of BCBA/BCaBA candidates, as well as RBTs.
Follow all BACB Professional and Ethical Compliance Code for Behavior Analysts and maintain HIPAA compliance.
Maintain required trainings. May include state and funding specific trainings, such as CPR BLS training, physical management training (as applicable), and Fraud, Waste, and Abuse training.
Must clear DOJ/FBI background check and exclusion screening processes, prior to and during employment.
Must provide proof of absence of Tuberculosis (TB) at time of hire and every 4 years, or sooner as required by funding sources, from last negative TB reading, and any additional follow-up testing.
Must provide immunization/immunity to Hepatitis B, Rubella, Rubeola, Mumps, Varicella, Pertussis (whooping cough).
Documentation of Physical Capability to Perform Services (with or without reasonable accommodation).
Permission to Disclose Health Screening Medical Information to required funding sources and complete background checks, as applicable.

Nice To Haves

other state-recognized license
listed fields of study preferred
American Sign Language or bilingual ability, strongly desired.

Responsibilities

Render a minimum of 3 billable hours per day; billable hours will be variable pending the number of Clinical Supervisors (BCBAs) assigned.
Supervisors (BCBAs) assigned
Directly manage 5 to 8 direct reports with varying composition of Clinical Supervisors and Program Managers
Provide quality clinical supervision and program direction to territory clinical staff, including skills enhancement and clinical consultation, to ensure treatment integrity and quality assurance across clients, settings, and funding sources.
Provide oversight and direction on clinical excellence (e.g., timely report submission, timely session conversion, clinical competencies, etc.).
Collaborate with Supervisor, Clinical Outcomes for territory audits on clinical efficiency and related metrics implementing corrective actions if necessary
Participate in initial intake assessments to determine eligibility and appropriateness for on-going services, in addition to making recommendations for frequency and duration of services, consistent with recommended practices and medical necessity guidelines.
Provide quality clinical supervision or consultation and case coverage during transitions, leave of absences, or vacations, or when complex clinical cases require oversight from a more experienced BCBA.
Support the clinical team with case management responsibilities for clients on hold.
Oversee Clinical Supervisors to ensure baseline job expectations are being met via accurate assessment of skills and direct feedback through completion of Performance Management metrics.
Provide support with completion of Functional Behavioral Assessments, including Functional Analyses, to develop function-based treatments.
Develop and review treatment plans in collaboration with the clinical team, in addition to conducting follow-up evaluations to assess the effectiveness of treatment plans.
Provide clinical mentorship and support to all employees within the territory.
Develop and coordinate clinical training materials in conjunction with Training department and the clinical team, using Behavior Skills Training (BST) techniques: discussion, modeling, practice, and feedback.
Prepare management reports on program key performance metrics, as assigned.
Collaborate with leadership team in developing new programs and other special projects, when appropriate.
Actively work toward department annual goals, as determined
Participate in recruiting and interview process for Program Managers and Clinical Supervisors (BCBA).
Communicate effectively and in a timely manner with all Intercare Therapy employees, clients, and other service providers.
Support center-based services within the territory with leadership presence at center locations and direct support/feedback regarding services delivered in the center. Responsibilities include but are not limited to, greet team members and families, support maintenance and vendor request(s) and building access (in collaboration with facilities management), provide direct clinical support and oversight to BIs/Supervisors, and provide direct support and supervision to the center coordinator/administrator.
In person clinical overlaps, as need for the territory clinical team, to support and provide feedback on program integrity, clinical quality assurance, oversight of the provision of services, etc.
Remains current regarding new research, current trends, and developments in autism spectrum disorders, applied behavior analysis, special education, OBM and related fields.
Represent Intercare Therapy to clients and colleagues, both professionally and ethically.
Maintain accurate and up-to-date client records for all clients. This includes obtaining appropriate consent (i.e., consent to evaluate, consent to release confidential information) for all clients.
Complete supervision documentation in accordance with BACB standards for RBT’s, BCaBA’s and team members accruing experience towards BCBA certification—this includes tracking and monitoring of all RBT supervision hours for assigned cohort (assign as the RBT Requirements Coordinator within the BACB portal).
Ongoing communication to alleviate any high-level issues with the families, funding sources, and staff.
Represent company effectively at industry events, with funding sources and families.
Follow-up and support team members with completion of clinical documentation (e.g., session notes, appointment conversions, etc.).
Ensure enforcement of ICT policies and those of funding source, industry, state, and federal regulations within the territory.
In collaboration with client services, support planning and scheduling for the territory by monitoring and identifying opportunities to improve BI utilization, BI desired hours, client accepted hours, client availability, and client acceptance of clinical recommendation(s), and monitoring, tracking, and reducing client and team member cancellations.
Support and facilitate program initiatives in addition to direct ABA services (e.g., social skills groups, etc.).
In collaboration with leadership, identify opportunities for efficient use of allotted non-billable hours which includes auditing/monitoring team member non-billable time, generating and supporting initiatives to reduce supervisor non-billable time, and providing feedback/suggestions to client services on ways to reduce BI and supervisor non-billable time (e.g., drive time, admin time, etc.).
Manage effectiveness of delivery of company initiatives and policies.
Facilitate the process of clinical onboarding, off boarding, and transitions by supporting clinical team understanding of policies, procedures, caseload supervision/support, and using Behavior Skills Training (BST) techniques (discussion, modeling, practice, and feedback) to facilitate understanding and application of clinical competencies, clinical standards, incentive programs, etc.
Work with the leadership team to drive improvements in key performance metrics (both clinical and operational) and annual budget results in the territory. This includes tactical management of clinical and operational KPIs to support improvement/sustainable BI productivity, supervisor productivity, utilization, supervision ratios, site contribution, and scale.
Proactively and in response to territory KPIs, facilitate adaptations clinical team structure to best support company initiatives.
Support clinical and training initiatives to ensure data and reporting systems are clinically appropriate, efficiently utilized, and compliant with ICT and BACB standards.
Perform other duties and monitor additional KPIs as requested.