Customer Service / Associate Client Support Consultant

ADP • Tempe, AZ

7h • $22 • Hybrid

About The Position

ADP is hiring customer service professionals for our
Associate Client Support
Consultant
positions.  It is hybrid whereby employees work 3 days in the
office and 2 days at home each week.

 Are you ready to join a company offering career
advancement opportunities throughout your career journey? 
Do you want to join a company
with award-winning training and world-class service guidelines to
help you achieve success, growth, and continued learning? 
Are you looking for an inclusive environment with a culture of collaboration
and belonging? 

If so, this may be an opportunity for you. Read on and decide for
yourself. 

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 In this role, you will serve as ADP's front-line for solving
clients' challenges, including issue resolution, answering
questions, helping clients, training their users on ADP technology, and
more. You carry the weight of ADP's service reputation and client satisfaction
in your hands.

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The nature of what you do every day will not change -- your #1 goal is to
help clients who have between 1- 49 employees.  Still, every day will be
different because the questions you receive will vary, as will
the solutions you provide each client. There will be no shortage of
new questions you'll receive, which will keep things interesting, and our
top-ranked training will help to set you up for success! 

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To thrive in this role, you must be comfortable working in a metrics-driven call
center environment as part of a structured day. You have a way with clients that
builds rapport, establishes trust, and shines with professionalism. Over the
phone and in writing, your communication style is clear and easy for our clients
to understand and take action on. As a result, your client satisfaction scores
make you proud. Pace should not scare you. We also have a healthy dose of fun.
Not only can you find a career here but friendships that last in a company that
values inclusion.

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To learn more about Client Services at ADP, watch
here: https://adp.careers/Client_Services_Videos
[https://adp.careers/Client_Services_Videos] 

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Requirements

• At least one year of experience in a customer service environment or as an HR/HRIS practitioner with systems experience.
• You can work overtime hours during peak seasons.
• A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include:Â Experience noted above, ORÂ Military experience where skills including teamwork, adaptability, organization, and follow-through will help you build team and client relationships, identify solutions, and achieve success.

Nice To Haves

• Fluent in both English and Spanish is a plus

Responsibilities

• Client Support. You will help our clients manage their business using our solutions, which could include troubleshooting and probing to resolve payroll issues. Support might also involve partnering with multiple business units and teams for troubleshooting and delivering a seamless client experience.
• Learn. You will continually upgrade your knowledge and skills on payroll, including federal and state compliance, standard operating procedures, administrative practices, other products, and desktop support tools to develop and maintain your ability to support our clients.
• Organize. You adhere to a daily schedule and organize yourself to deal with a high volume of inbound calls. Daily phone time may increase during peak seasons, like at the close of the year.

Benefits

• Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights. 
• Belong by joining one of our Business Resource Groups to connect globally with networks and allies who share common interests and experiences. 
• Grow your career in an agile, fast-paced environment with plenty of opportunities to progress. 
• Continuously learn through ongoing training, development, and mentorship opportunities. 
• Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones. 
• Focus on your mental health and well-being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another. 
• Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.  
• Get paid to pay it forward. Company-paid time off for volunteering for causes you care about. 

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed