Associate Client Support Consultant - Bilingual

ADP • La Palma, CA

3d • Hybrid

About The Position

ADP is hiring an Associate Client Support Consultant (Bilingual - Spanish). This position is hybrid, requiring 3 days per week in the office and 2 days per week from home. The role involves leveraging top-ranked training programs and world-class service guidelines to solve client challenges and fuel their business success. The ideal candidate is a customer service professional who is a connector, problem solver, people-first oriented, an agile solution seeker, and has an insatiable appetite to learn.

Requirements

• Fluent in both English and Spanish.
• At least one year in a customer service environment.
• Bachelor's Degree or equivalent in education and experience.
• A strong focus on client satisfaction in a relevant industry or as an HR/HRIS practitioner with systems experience.

Nice To Haves

• Proven ability to produce positive results.
• Up to one year of professional consulting experience or equivalent experience as a practitioner in a systems-related organization.
• Strong client relationship-building skills.
• Must be comfortable working in a performance-based and structured environment while demonstrating high ethical standards.
• Ability to demonstrate learning agility and critical thinking skills, including sophisticated Human Capital Management areas (HR, Payroll, Tax, etc.) and software-related information in both a classroom and in a hands-on environment.
• The ability to learn and apply basic concepts in new situations.
• Initiative to seek out answers, solutions, and positive outcomes for both the client and ADP.
• Demonstrated organizational skills like the ability to multi-task, set priorities, and follow up promptly.
• Proficiency in the latest web technologies and working knowledge of various operating systems.
• The ability to work in a team environment as well as work independently while making sound decisions.
• Good knowledge of industry tools.
• Excellent analytical and time management skills.
• Excellent communication skills both verbal and written.

Responsibilities

• Serve as a consultant in servicing ADP's products/technologies.
• Use a breadth of expertise to help ADP's clients.
• Solve client problems taking a broad perspective to identify solutions.
• Work to resolve issues and provide solutions.
• Build relationships with clients over the phone and leverage knowledge of ADP's products and services to provide solutions to issues and questions.
• Help build clients' understanding of our products' value, exceeding clients' expectations in all interactions.
• Provide recommendations to ADP leadership around potential best practices and training on ADP solutions, based on client input or experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level