Associate Client Success Director

IQVIA•Greenwich, CT

2d•$86,000 - $239,500•Remote

About The Position

Cedar Gate Technologies, an IQVIA business, is seeking a client-focused and relationship-driven professional to join our growing Client Success team as an Associate Client Success Director. In this role, you will serve as the strategic partner and primary point of contact for a portfolio of clients, guiding them through every stage of their journey and ensuring they achieve measurable business outcomes through our industry-leading solutions and services. Success in this position requires the ability to build trusted executive-level relationships, champion the voice of the client across the organization, leverage client insights to help shape product evolution, and identify opportunities to expand value and deepen engagement. This is an exciting opportunity for a proactive professional who is passionate about delivering exceptional client experience and driving long-term client success.

Requirements

Bachelor's degree in related field required, master’s preferred
Minimum of 8 years of healthcare industry experience, working with providers, health plans, brokers, medical management companies, or at a healthcare data analytics provider
Client Success or client relationship management experience
Ability to communicate and present company, product, and technology information to a broad audience
Strong analytic and problem-solving skills with the demonstrated ability to identify and make decisions based on complex client requests
Basic understanding of healthcare claims and EMR data.
Experience with value-based care reimbursement models (MSSP, ACO Reach, Capitation, Bundles etc.).
Be available for travel as much as 25% of the time
To be eligible for this position, you must reside in the same country where the job is located.

Responsibilities

Serve as the primary point of contact, trusted advisor, and internal advocate for a book of complex, enterprise clients with multiple Cedar Gate Product Lines
Lead a cross-functional Account Team for each client within book of clients
Facilitate regular, executive-level meetings focused on client needs, their organizational goals and objectives, and possible expansion opportunities
Drive product utilization through training, a deep understanding of the client’s business objectives, and technical expertise in how Cedar Gate solutions support their business objectives
Develop and execute success plans for clients that outline their critical success factors and metrics for success, track progress and mitigate potential issues, and celebrate success through documented value stories and references served
Surface and syndicate best practices in the use of Cedar Gate’s solutions within the Cedar Gate community
Represent the voice of the client to inform the product roadmap and service delivery model
Provides thought leadership for supporting clients within a Cedar Gate Product Line or client Market Segment
Acts as a change agent, formulating and promoting Client Success strategies, direction, and initiatives
Acts as coach for Client Success Business Analysts, Client Success Managers, and Sr. Client Success Managers
Supports sales process through RFP/RFI responses and prospect calls.