Associate, Client Services (12 Months Secondment/Fixed Term Contract)

CIBC•Toronto, ON

4d•Hybrid

About The Position

Client Services, Capital Markets, has a global mandate of assisting institutional customers with completing Client Due Diligence (CDD), and Dodd-Frank (DF) reporting requirements when dealing in capital markets. As an Associate, Client Services, you are primarily responsible for end-to-end client onboarding and risk review activities, which requires solid capital markets knowledge, client data collection for record keeping purposes, and research and/or interaction with trading & sales and clients in a fast pace environment with simultaneous and urgent priorities. Reporting to the Director and team leader, you are primarily responsible for providing a seamless client experience in a fast pace environment involving a variety of cases and products with changing priorities with minimal to zero observations during audits, examinations, and quality assurance reviews. In addition, coaching, training, and supervision over Analysts to solve issues and escalations is expected. As an Associate, Client Services, you may also be required to participate in Capital Markets strategic initiatives under the leadership of the Head of Client Services (CS).

Requirements

1 to 3 years of Quality Assurance or Quality Control (QA or QC) or Reviewer experience in the area of AML/KYC and Dodd-Frank reporting, preferably in the Capital Markets line of business.
In Finance, Accounting, Capital Markets, and/or related field.
Proficiency in Spanish and/or Portuguese is an asset.
Completion or pursuing CFA and completion of Canadian Securities Course (CSC) is an asset.
Motivated to accomplish your goals and are accountable in delivering results.
Strong attention to details, and focus on overcoming obstacles with adherence to deadlines ensuring high quality data results and output.
A "can do" and proactive attitude is a must with a passion for idea generation and driving solution.
Take ownership over client’s experience and end-to-end client onboarding processes.
Ability to address conflicts and escalate issues, when and where appropriate, while maintaining a sense of urgency and a professional manner to ensure client’s expectations and onboarding targets are met.
Undertake learning on your own to keep yourself knowledgeable and abreast of capital markets products and transactions.
Look for further details to understand transactions and have a strong sense of curiosity.
Find meaning in relationships and surround yourself with a diverse network of partners.
Connect with others through respect and authenticity.
Bring your real self to work and live our values - trust, teamwork, and accountability.

Nice To Haves

Proficiency in Spanish and/or Portuguese is an asset.
Completion or pursuing CFA and completion of Canadian Securities Course (CSC) is an asset.

Responsibilities

Ensure all onboarding and risk review cases are completed within deadlines in a challenging, fast paced environment, where priorities often shift.
Act as escalation point for customers, sales & trading and internal stakeholders by addressing missing documents or information and resolve their queries in a timely and professional manner.
Coach & train analysts and new team members, as needed and ensure analysts’ pipeline is kept up-to-date.
Review and approve client onboarding and periodic review cases submitted through the client onboarding system applying CIBC’s Anti-Money Laundering (AML)/Anti-Terrorist Financing (ATF) Standards and CS Procedures, Dodd-Frank guidelines related to Over-the-Counter (OTC) products and other relevant Guidelines/Job Aids in a timely manner, observing a Service Level Agreement (SLA) and keeping the number of submitted cases under approved thresholds with minimal to zero observations from audit, examinations and quality assurance reviews.
Manage client’s, sales & trading and corporate bankers’ requests, communications and expectations in a timely manner in a face-pace environment while establishing trust with internal and external shareholders.
Keep your teammates and leader informed regularly of all activities, especially on important issues where further escalation may be required.
Remain knowledgeable with activities associated with the Analyst role and the onboarding tool in order to step in to review, coach and to provide advice to Analysts and assist the desks.
Participate in Capital Markets strategic initiatives under the leadership of the Head of Client Services (CS).