Associate Client Service Manager - Commercial Insurance

Hylant•Fort Wayne, IN

About The Position

Provide support to clients for an assigned book of business, typically up to $500K total revenue. In this role, the incumbent will collaborate with internal resources as needed to ensure client needs are producing a positive experience and client retention. Hylant is a full-service insurance brokerage with over 20 offices in eight states. Since the founding of our family-owned business over 90 years ago, we made a promise to strengthen and protect the businesses, employees and communities of our client family by embracing them as our own. We’re more than an insurance brokerage firm and you’re more than a client, employee or neighbor. You’re family. And that’s just the way we treat you. Hylant is proud to be an equal opportunity workplace. All qualified applicants will receive consideration for employment without regard to race, marital status, sex, age, color, religion, national origin, Veteran status, disability or any other characteristic protected by law. If you have a disability or special need that requires accommodation, please let us know. Hylant participates in E-Verify. At Hylant, we don’t just offer jobs—we offer careers that grow with you. For over 90 years, our family-owned business has stood for more than insurance. We stand for people. When you join Hylant, you become part of a family that champions support, respect, flexibility, and a healthy work-life balance. It’s no surprise we’ve been named a “Best Place to Work in Insurance” for 17 consecutive years. In 2024 alone, Hylant and our incredible team earned 24 awards, celebrating our commitment to workplace culture, community involvement, and individual achievement. We’re proud to be anything but typical in our industry.

Requirements

Bachelor’s degree business, insurance, risk management, or similar field of study. Equivalent combination of education and work experience may be considered.
Two (2) or more years of insurance client service experience.
Active Property & Casualty License
Intermediate Microsoft Office skills (Excel, Word, PowerPoint, and Outlook)
Excellent attention to detail, oral and written communication skills
Ability to work well in a team environment.

Nice To Haves

CIC or CRM Designation encouraged

Responsibilities

Serve as the primary service contact to clients for a low to moderately complex assigned book of business.
Oversee all client servicing needs, team engagement, responsiveness, deadlines and escalation needs.
Onboard new clients in collaboration with staff to ensure thorough and accurate information needed to meet agency standards.
Manage client renewal process ensuring all necessary activities are completed and meet appropriate timing and quality standards.
Participate in ongoing relationship development with clients, carrier partners, resources and internal teams and stakeholders to strengthen relationships with the Hylant team and promote long term partnerships.
Support more senior staff on larger or more complex accounts to identify, design, communicate and implement cost effective Property and Casualty solutions to cover risk appropriately.
Gather business intelligence and manage or assist with risk assessment.
Serve as a back-up at all support levels as needed.
Manage Client Engagement Strategy (CES) compliance for assigned clients.
Maintain and grow insurance knowledge through education opportunities and pursuit of designation(s) as appropriate.
Perform other duties and special projects as assigned.