Merrill Associate Client Relationship Manager

Bank of America•Stamford, CT

1d•Onsite

About The Position

Merrill Wealth Management is a leading provider of comprehensive wealth management and investment products and services for individuals, companies, and institutions. Merrill Wealth Management is one of the largest businesses of its kind in the world specializing in goals-based wealth management, including planning for retirement, education, legacy, and other life goals through investment advice and guidance. Merrill’s Financial Advisors and Wealth Management Client Associates help clients pursue the life they envision through a personal relationship with their advisory team committed to their needs. We believe trust comes from transparency. Our trusted advisory teams are equipped with access to the investment insights of Merrill coupled with the banking convenience of Bank of America. Merrill is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Merrill, we empower you to bring your whole self to work. We value diversity in our thoughts, business, and within our employees and clients. Our Wealth Management team represents an array of different backgrounds and bring their unique perspectives, ideas and experiences, helping to create a work community that is culture driven, resilient, results focused and effective. This job is responsible for working with the Market Client Relationship Manager (MCRM) to lead the overall service delivery model to include the Merrill Wealth Management (MWM) digital offerings, while incorporating the MWM wealth management banking strategy in the market. Key responsibilities include ensuring superior client service in collaboration with the Home Office and partnering with the MCRM to support stakeholders and daily business needs. Job expectations include driving responsible growth while minimizing regulatory, financial, operational, and reputational risks.

Requirements

Series 7 (SIE, 7 Top-Off) AND Series 66 (or Series 63 AND Series 65), Series 9 AND Series 10 (or Series 8) or equivalent licenses
SIE strongly preferred
If unlicensed, must pass the AP Reasoning Assessment
Strong client service and communication skills
Minimum 3 - 5 years financial services experience preferred
Knowledge of regulatory, supervisory, and corporate policies and procedures
Investment product knowledge (i.e., 401K, Options, Annuities, Tax, Retirement Plans, Money Funds, Mutual Funds, Liabilities, Margin, Trust Operations, etc.)
Good organizational skills, including the ability to effectively plan, organize and prioritize tasks
Previous experience managing a team of at least 10 including the ability to monitor, influence, negotiate, supervise, and delegate a plus
High School Diploma / GED / Secondary School or equivalent

Nice To Haves

Bachelor’s degree or equivalent work experience

Responsibilities

Learns to lead the service delivery model and wealth management banking strategy of respective markets alongside the Market Client Relationship Manager (MCRM) to drive business growth
Participates in the hiring, development, and training of cross-functional professionals to support Financial Advisor teams and deliver outstanding client service
Partners with the MCRM to execute financial transactions and operations, while driving risk management best practices and ensuring compliance with policies and procedures
Learns to manage the client service experience and review the approval of new client accounts alongside the MCRM
Partners with the MCRM to lead Wealth Management Client Associates and the branch Operations Department to meet and exceed the bank's client service expectations and operational excellence goals
Creates an inclusive team where members are treated fairly and respectfully.
Demonstrates and expects process knowledge, data driven decisions, simplicity and continuous improvement.
Delivers clear and concise messages that motivate, convey the “why” and connects contributions to business results.
Leads and encourages the identification, escalation and resolution of potential risks.
Knows and develops team members through coaching and feedback.
Manages expenses and demonstrates an owner’s mindset.
Recruits, on-boards and develops talent, and supports talent mobility for career growth.
Delivers results through effective team management, structure, and routines.