Associate Client Operations Manager
About The Position
We’re looking for someone who is solution-minded, creative, detail-obsessed, and collaborative to join our Client Operations team. You will support our clients -- the top fashion brands and retailers in the industry -- to deliver outfitting across their e-commerce and in-store experiences. This is a partially client-facing role, responsible for successfully executing on client needs. You will need to bring new ideas to the table and see the big picture, but also run your projects smoothly and on time. You will communicate and work closely with the broader team as well, so dependability is a must. As a bonus, the work you do has a real impact on the industry and will be seen by tens of millions of people daily! Please note that this is a full-time, temporary position with an initial one-year term. There is the potential for the role to be extended based on business needs and performance.
Requirements
- BA/BS degree from an accredited college or university
- 1-4 years experience supporting clients or within operations
- Ability to lead projects with detailed requirements and meet tight deadlines
- Multi-tasker who proactively seeks out opportunities to support the team
- Highly organized and detail-oriented
- Solution-oriented and analytics-minded
- You have a leader mindset: someone flexible and who prioritizes continuous improvement
- Someone who sees themself working day to day in an environment and culture driven by our values
Nice To Haves
- Experience within fashion or retail
- Client facing experience
- Past experience working in a ‘Start-Up’ environment
- Experience managing a direct report or team
- Interest in learning or past experience working closely with engineering teams and/or on product design
Responsibilities
- Lead client projects to ensure successful and on-time launches
- Deliver an exceptional level of program support to clients
- Develop and deploy initiatives to continuously improve the Client Operations process, workflow, and communication
- Oversee all styling programs for clients and help to improve and expand their impact
- Communicate and collaborate effectively with the Client Success, Styling, Image Editing, and Integration teams to define and meet client requirements
- Work closely with the Product and Engineering teams to ensure clients are optimizing our latest features and products.
- Create and manage documentation for clients to organize processes
- Oversee image editing quality and delivery for clients
- Monitor feed-related integration for your clients to ensure accuracy of product catalogs
- Responsible for recording and reporting daily, weekly and monthly data and analyzing results to monitor the completion of client requests
- Translate client requests into internal briefs to initiate projects
- Maintain a level of excellence across documentation, organization, requirement-gathering, and delivery
- Participate in developing new business strategies and experiences for clients
- Support and educate broader teams within the company relating to Styling, Image Editing, and Integration processes and best practices
Benefits
- Vision and dental insurance options that are fully covered by us
- Medical plan coverage, with options that start at no cost to you
- Competitive salary along with career planning for the future
- For this role, stock options in a company that is growing rapidly and successfully
- Commuter benefits program
- Company matched 401k plan to help plan for your future
- Generous paid time off policies
- Work events - both virtual and in person
- Access to ClassPass - a company paid benefit giving you access to numerous physical and mental well being needs
- Working with fun, hardworking, nice people who are committed to making a difference
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
