Associate Client Manager

TrueML

3d•$80,000 - $100,000•Remote

About The Position

The Associate Client Manager is the foundational role within the Client Management team, focused on learning TrueAccord’s platform, product suite, and client operational standards. You are an essential support partner, working under the guidance of Client Managers to ensure operational efficiency, data accuracy, and timely execution of day-to-day client needs. This role is a training ground for developing the data literacy, communication skills, and strategic thinking required to advance to a Client Manager position.

Requirements

Bachelor's degree or equivalent relevant experience
Entry-level experience in Client Success, Customer Support, Operations, or a related field.
Experience in at least one of the following: Debt collections or Default Management.
Strong organizational skills and attention to detail, especially with data entry and reporting.
Strong written and verbal communication skills.
Ability to learn complex software tools and internal platforms quickly.
A collaborative mindset and a desire to grow into a more independent, client-facing role.

Responsibilities

Manage a portfolio of mainly passive clients, ensuring consistent delivery of TrueAccord’s services and maintaining high levels of client satisfaction.
Assist Client Managers in the day-to-day management of account portfolios, including tracking performance metrics and maintaining documentation.
Prepare routine reports, dashboards, and meeting materials for core client check-ins, ensuring data integrity and consistency.
Act as the initial point of contact for routine client inquiries, working with the Client Manager to troubleshoot and resolve issues promptly.
Partner with internal support teams to process requests and ensure client deliverables meet standard quality requirements.
Actively engage in training sessions, mentorship, and self-directed learning to build expertise in debt collection, product features, and client strategy.