Asscociate Client Manager - Insights

NielsenIQ•Nashville, TN

13d•$69,000 - $83,000•Onsite

About The Position

NIQ is looking for an Associate Client Manager to join their Customer Success team. This role involves partnering with customers to set objectives, build strong relationships, and provide deep expertise. The Associate Client Manager will develop a consultative approach to client business issues, leveraging NielsenIQ solutions and industry knowledge to conduct analyses, provide proactive insights, and deliver action-oriented recommendations. Key responsibilities include leading client presentations, driving strategic thought leadership, identifying opportunities for increased partnership, facilitating clear communication, ensuring client buy-in, understanding client structures, and ensuring on-time delivery of solutions to achieve forecasted revenue. Collaboration with internal partners is essential to ensure work aligns with customer business objectives.

Requirements

Flexible and easily adapt in a dynamic work environment.
Can-do attitude and able to tell a story using data.
Ability to recognize an opportunity and turn it into a solution.
Curiosity, communication, and critical thinking drive your work.
Comfortable working with complex customer relationships and issue resolution.
Creative in leveraging existing data sources to answer tough questions.
Strong time management skills and comfortable managing multiple priorities.
3+ years of industry related experience – CPG, Retail, market research, analytics or consulting.
Advanced capability in data analysis and synthesis, leveraging large datasets to uncover trends, patterns, and business opportunities.
Skilled at managing complex client relationships and solving problems effectively.
Strong organizational and time management skills with the ability to manage multiple priorities in a fast-paced, matrixed environment.
College/University Undergraduate or Master’s degree.

Nice To Haves

Familiarity with NielsenIQ (or similar) platforms, syndicated data, and retail measurement tools is highly desirable.
Category Management experience preferred.

Responsibilities

Partner with customers to set objectives that drive business impact and maximum client value, building and maintaining strong relationships and deep expertise with adaptability, urgency, and positivity.
Develop a consultative approach to client business issues, understanding the industry and what issues a client is facing.
Understand and leverage NielsenIQ solutions and apply industry knowledge to conduct advanced issue-based analyses with clear proactive insights and action-oriented recommendations.
Lead client presentations with proactive insights and action-oriented recommendations.
Drive strategic thought leadership with customers leveraging NielsenIQ tools and assets.
Identify opportunities for increased partnership and elevate those opportunities to organizational partners.
Facilitate clear day-to-day communications with customers, proving the value of NielsenIQ solutions in support of growth, adoption, and value creation.
Ensure client stakeholders buy into outcomes and value NielsenIQ is delivering to them.
Understand client structure and organization.
Ensure on-time delivery of solutions to achieve forecasted revenue on-time.
Work collaboratively with internal partners to ensure work is connected to customer business objectives, delivered on-time, and focused on outcome.

Benefits

Flexible working environment
Comprehensive healthcare plan (medical, Rx, dental, and vision).
Flexible spending accounts and a Health Savings Account (including company contributions).
Life and AD&D insurance.
401(k) retirement plan including company matching contributions.
Disability insurance.
Tuition Reimbursement.
Discretionary paid time off program and 11 paid holidays.
Volunteer time off
LinkedIn Learning
Employee-Assistance-Program (EAP)
Sales-based incentive or performance-based bonus.