Associate Client Manager - Customer Success

NielsenIQ•Rosemont, IL

8d•$69,800 - $82,000•Hybrid

About The Position

Experienced Industry Insights expert with the main goal of delighting clients; supporting them to make informed business decisions through delivery of analysis and insights on industries, markets and consumers using NIQ data with NIQ tools, and following NIQ standards. Also responsible for strong execution of the Service Model as well as guiding and coaching more junior team members. This role will sit on-site 3 days per week at the clients headquarters in Rosemont, Illinois.

Requirements

2-5 years of experience in the CPG industry and/or related sales, category management, market research
Prior experience with NielsenIQ (or similar) solutions preferred in analytics space, including POS & Panel data
Curious person who likes building stories based on data to answer business questions
Strong analytical mind and excellent numerical skills
Expert knowledge of Microsoft Excel and PowerPoint
Excellent command of both written and spoken English
Digital savvy & fast learner of concepts/ tools/ analyses
Proficiency in pulling, analyzing, and incorporating all NIQ data sources that are relevant to the client(s) – i.e. RMS, Homescan, Omni, Spectra, etc.
Proficiency in utilizing Discover and helping diminish/eliminate client concerns & roadblocks in order to drive usage
Ability to coach others in data analyses and working with the NIQ tools

Responsibilities

Work as a master of propriety NIQ tools and metrics, and use these to help solve clients' business questions
Work closely with the Account Leads to transform the customer experience
During briefing sessions, independently respond to field business questions and develop analytical outlines that leverage multiple NIQ solutions into a cohesive story
Simplify/visualize data and translate numbers into a compelling story for clients with insightful callouts and actionable recommendations
Prepare and present insights/recommendations, using NIQ standards like SCQA and AP
Drive customer satisfaction through analyses and delivery of relevant and impactful insights
Identify revenue leads in an independent way and take ownership in partnering with AL to convert these into revenue opportunities
Execute the new service model
Take initiative to remove roadblocks when they arise
Lead by example, guiding and coaching junior team members
Lead Thought Leadership Projects