Associate Client Executive

Marsh McLennan • Montreal, QC

10d • Hybrid

About The Position

The Associate Client Executive (ACE) serves as the primary advocate and day-to-day contact for a defined portfolio of clients within Marsh. The ACE supports new and existing clients by building and maintaining strong internal and external relationships, managing key documentation and deadlines, and delivering timely, tailored solutions.

Requirements

• Bachelor's degree or equivalent work experience required
• Minimum of 2+ years of commercial P&C insurance coverage experience highly preferred
• Insurance broker’s license, or ability to obtain, required
• Proficient in Word, Excel and PowerPoint

Nice To Haves

• Ability to work independently in a fast-paced environment and adapt to shifting priorities
• Exceptional analytical, communication, project management and problem-solving skills
• CIP or CAIB designations (or working towards obtaining ) is an asset

Responsibilities

• Operate as the key day-to-day Marsh contact for assigned clients and serve as your clients’ primary advocate within Marsh
• Facilitate best in class client service by timely responding to client inquiries, resolving routine issues, and addressing moderately complex questions and/or identifying appropriate client team or other colleagues to provide a response
• Anticipate, identify, and triage client needs to improve the overall client experience and ensure compliance with Marsh policies, documentation standards, and regulatory requirements
• Manage annual renewal process and other key deliverables, in coordination with placement advisory teams, risk consulting colleagues, and other technical specialists, as appropriate
• Review relevant contract documentation (e.g., required insurance coverage), compare against coverage and, in consultation with client team, draft and issue broker certification letters
• Ensure achievement of critical client needs, including: evaluate risks, develop solutions, articulate impact of options, leverage prepared analytics, and make recommendations across product lines
• Cultivate a comprehensive and robust understanding of changing market conditions, coverage trends, and emerging industry risk areas and relevant solutions
• Build and maintain strong relationships internally and externally with colleagues, clients, carriers, and other industry stakeholders and centers of influence
• Contribute to relevant thought leadership and amplify industry insights to professional networks

Benefits

• opportunity to be immediately impactful as part of a dynamic and engaging team of professionals
• empower you to thrive by encouraging you to pursue professional development opportunities, interesting work and mentoring from supportive, authentic leaders
• foster a vibrant and inclusive team culture where you can work with talented colleagues to create new solutions and have a meaningful impact for colleagues, clients and communities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree