Associate Client Advocate- Construction - Account Manager

WTW•Pittsburgh, PA

1d•$90,000 - $120,000•Remote

About The Position

The Associate Client Advocate – Construction is responsible for developing, communicating, and servicing construction client companies, as well as retaining large, complex accounts through relationship management. This remote position is open to candidates residing anywhere in the United States. Employment-based non-immigrant visa sponsorship or assistance is not offered for this opportunity. The role supports multi-tier serviced accounts under an Account Executive or Senior Account Manager and may supervise Account Coordinators or Senior Account Coordinators. The Associate Client Advocate independently manages client relationships and accounts up to $1 million in volume revenue, serving as the primary contact for day-to-day client questions and requests. The position develops and implements competitive insurance programs, handles marketing and onboarding processes, supports renewals and new business, and collaborates with producers, clients, and underwriters. The role may include training or managing Account Coordinators and Account Assistants, along with other duties and special projects as assigned. The position requires 3–5 years of brokerage experience, Property and Casualty account management experience, and a Property and Casualty Insurance license.

Requirements

Minimum of 3–5 years of brokerage experience.
Property and Casualty account management experience.
Property and Casualty Insurance license.
Excellent written communication, public speaking, and presentation preparation skills.
Excellent telephone etiquette and customer service skills, professionalism, and tact.
Advanced knowledge of Microsoft Office and its more complex features.
Ability to be resourceful, take initiative, solve problems, and offer solutions.
Ability to work well with others in a fast-paced environment and respond to coworkers and colleagues.
Ability to train, delegate, provide oversight, and give feedback.
Adaptability and flexibility to address issues and client needs.
Excellent time management skills.
Ability to learn, adopt, and train others to use technology systems and software applications.
Excellent multitasking skills and flexibility to manage changing priorities and deadlines.
Ability to review internal and external deliverables for accuracy.
Intermediate project planning and management skills.
Ability to forge relationships and build trust.

Responsibilities

Support multi-tier serviced accounts under an Account Executive or Senior Account Manager and supervise an Account Coordinator or Senior Account Coordinator.
Independently manage client relationships and accounts up to $1 million in volume revenue.
Serve as the first and primary client point of contact for day-to-day service, responding to client questions and requests.
Develop, analyze, and implement competitive insurance programs, offering alternatives for client consideration; prepare market and quote rates for renewals and new business.
Manage the onboarding process for new clients.
Manage the marketing process for prospect companies.
Prepare and review client communications and finalize them for delivery.
Collaborate with producers, clients, and underwriters to obtain information, quote rates, prepare proposals, or service existing accounts.
Maintain current files and prepare policy renewal questionnaires, recommending coverage enhancements.
Review, evaluate, rate, and market Commercial Insurance applications and documents for accuracy.
Compile and organize client information needed to process new business, renewals, cancellations, and endorsements.
Perform thorough contract reviews for clients.
Manage database files and input information; accurately maintain documents in agency management systems.
Train Account Coordinators.
May manage Account Coordinators and Account Assistants.
May manage and/or train colleagues at the next level down.
Perform other duties and special projects as assigned.

Benefits

Annual short-term incentive bonus.
Medical insurance, including prescription coverage.
Dental insurance.
Vision insurance.
Health Savings Account.
Commuter Account.
Health Care and Dependent Care Flexible Spending Accounts.
Group Accident and Group Critical Illness coverage.
Life insurance and AD&D coverage.
Group Legal and Identity Theft Protection.
Wellbeing Program and Work/Life Resources, including Employee Assistance Program.
Paid holidays and annual paid time off, including state or local paid leave where required.
Short-Term Disability and Long-Term Disability.
Other leave benefits, including bereavement, FMLA, ADA, jury duty, military, parental, and adoption leave.
Qualified contributory pension plan, if eligible.
401(k) plan with annual nonelective company contribution.
Non-qualified retirement plans for eligible senior-level colleagues.