Associate Client Advocate - Construction

WTW•Los Angeles, TX

10h•Hybrid

About The Position

The Associate Client Advocate (ACA) is responsible for supporting the client relationship and the strategy development and execution at the insurance program level, in conjunction with a Producer, GCA, or CA on Large or Complex accounts or for leading the client relationship and strategy development and execution on Middle Market house accounts. The Associate Client Advocate coordinates WTW resources to provide service and placement to meet the client’s insurance and risk management needs. The Associate Client Advocate has a strong connection to the client’s business and fundamental understanding of its industry and is the client’s primary contact for ongoing insurance needs. The Associate Client Advocate supports opportunities to maximize the profitability of existing clients by account rounding and may support new business efforts. The primary responsibility of the Associate Client Advocate is to provide an exceptional client experience, with a primary focus on direct client engagement. Responsibilities include engagement and interaction with internal resources and functions to enable the exceptional client experience. There is potential to assist and respond to defensive RPFs and attend oral presentations.

Requirements

Targeted at least 4-6 years of commercial Property & Casualty insurance knowledge/experience in a client-facing role or demonstrated capabilities to complete role responsibilities
Able to apply knowledge of coverage forms in the analysis of program design, the identification of coverage gaps, and ongoing coverage consultation
Depending on complexity of account, need ability to understand, interpret, analyze, and/or present analytical models
Relationship Management skills: ability to leverage internal and external relationships to bring WTW resources and assets tailored to client needs
Negotiation skills – ability to drive conflict resolution and secure concessions without damaging relationships.
Business Acumen; knowledge of strategy, tactics, and solutions for the client, and/or in the marketplace
Knowledge of commercial insurance renewal end-to-end process, steps and owners
Excellent verbal and written communication skills; group presentation skills, ability to drive complex/technical conversations
Receptive to feedback; critical thinking and problem-solving skills, high adaptability
Supports CA in advocating for change. Provides encouragement, takes control of team projects, leads key work areas, collaborates with others, provides clear guidance to ensure others fulfill roles effectively
Strong project management skills: Support the CA in end-to-end oversight of large, complex, ambiguous, or multi-dimensional projects
Proficient Microsoft Office skills and familiarity with other relevant online tools
Must achieve and maintain insurance broker’s P&C license and complete various continuing education activities as needed

Nice To Haves

Insurance industry designations preferred but not required (CPCU, ARM, CIC, CRIS, CRM)

Responsibilities

Retains existing book of business, develop, and strengthen client relationships
Identifies, engages, and integrates delivery of all WTW internal resources to deliver an exceptional client experience
Depending on account complexity, provides direct or supporting strategic planning and consulting advice to clients; monitors insurance and risk management needs in collaboration with WTW resource, practice, and industry groups.
Recommend appropriate solutions throughout the policy term (including acquisition due diligence)
Maximizes the profitability of the client account & drive retention of that business
In collaboration with the lead client relationship manager, actively expands existing client relationships and supports new business prospecting
Engages with sales and broking to understand marketplace changes
Supports the fee/compensation agreement process
Supports defensive RFP responses
Supports the creation of the E365 plan and Client Stewardship report
Designs and delivers full client presentations/proposals, client advocacy reports, client service plans and schedules
Coordinates the renewal process to establish and implement the client-specific renewal strategy, collaborates with WTW resources, practice, and industry groups to develop and deliver renewal to clients
Ensures Group policy requirements (legal, regulatory & compliance) are met
Other duties as identified and appropriate

Benefits

Medical (including prescription coverage)
Dental
Vision
Health Savings Account
Commuter Account
Health Care and Dependent Care Flexible Spending Accounts
Group Accident
Group Critical Illness
Life Insurance
AD&D
Group Legal
Identify Theft Protection
Wellbeing Program and Work/Life Resources (including Employee Assistance Program)
Paid Holidays
Annual Paid Time Off (includes state/local paid leave where required)
Short-Term Disability
Long-Term Disability
Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave)
Paid Time Off (only included for Washington roles)
Qualified contributory pension plan (if eligible) and 401(k) plan with annual nonelective company contribution.
Non-qualified retirement plans available to senior level colleagues who satisfy the plans’ eligibility requirements.