Associate Claims Administrator, Newport

Ascensus•Greensboro, NC

About The Position

Performs administrative functions related to supporting the administration of claims for all insurance products supported by Newport. Provides daily administrative support to the insurance claims team. Works independently to manage assigned workload and identify claims related issues requiring additional attention. Communicates issues to internal associates / Manager and works with appropriate parties to resolve. Effectively collaborates with others, seeks/conveys information, initiates action, and adapts to change. Takes ownership and initiative to ensure expectations are met, including follow through, follow-up and understanding when and how to involve others. Researches and collects information and material as required from various sources and follows up to ensure that all data is provided. Updates records, files and computer databases as needed. Provides assistance to departmental management for projects as needed. Assists in the preparation of claims related materials and correspondence. Compiles documentation, files appropriate paperwork and maintains records related to a variety of company and client information, questionnaires, policies, licenses, notifications, reports, expenses, and various other documents or activities, as required. Completes claim form packages. Conducts first level review of claim form packages. Coordinates payment requests from finance for death certificate requests. Enters related information from death certificates into a central database. Monitors receipt of carrier responses and prepares distribution of information maintains and updates current claims activity in central database. Assists in special project needs as they relate to claims administrative services. Interacts professionally with team members and other departments. Works as a self-starter and completes work in a fast-paced, demanding environment under tight deadlines. Focuses on learning in everyday activities and events. Collaborates with and openly shares knowledge with colleagues. Regular, reliable, and punctual attendance.

Requirements

2-5 years of related experience and/or equivalent combination of education and experience
Strong MS Office skills to include Word, PowerPoint, and Excel

Nice To Haves

Bachelor's degree or equivalent work experience

Responsibilities

Provides daily administrative support to the insurance claims team.
Works independently to manage assigned workload and identify claims related issues requiring additional attention.
Communicates issues to internal associates / Manager and works with appropriate parties to resolve.
Effectively collaborates with others, seeks/conveys information, initiates action, and adapts to change.
Takes ownership and initiative to ensure expectations are met, including follow through, follow-up and understanding when and how to involve others.
Researches and collects information and material as required from various sources and follows up to ensure that all data is provided.
Updates records, files and computer databases as needed.
Provides assistance to departmental management for projects as needed.
Assists in the preparation of claims related materials and correspondence.
Compiles documentation, files appropriate paperwork and maintains records related to a variety of company and client information, questionnaires, policies, licenses, notifications, reports, expenses, and various other documents or activities, as required.
Completes claim form packages.
Conducts first level review of claim form packages.
Coordinates payment requests from finance for death certificate requests.
Enters related information from death certificates into a central database.
Monitors receipt of carrier responses and prepares distribution of information maintains and updates current claims activity in central database.
Assists in special project needs as they relate to claims administrative services.
Interacts professionally with team members and other departments.
Works as a self-starter and completes work in a fast-paced, demanding environment under tight deadlines.
Focuses on learning in everyday activities and events.
Collaborates with and openly shares knowledge with colleagues.
Regular, reliable, and punctual attendance.