Associate Claim Representative, Specialty Liability

Travelers • Morristown, NJ

15h

About The Position

Travelers' Claim Organization is at the heart of our business by providing assurance to our customers during life's rainy days. As an Associate Claim Rep, Specialty Liability, you will receive comprehensive training in claim handling, customer service, and policy interpretation while working alongside experienced claim professionals. This position focuses on developing your skills and knowledge to successfully manage Marine Liability claims. This position is the first step toward becoming a fully qualified Claims Representative. This program is typically 9-12 months and upon successful completion of this program you will have the skills needed to handle claims independently and progress toward full claims handling responsibility.

Requirements

• High School Diploma or GED and one year of customer service experience OR Bachelor’s Degree.

Nice To Haves

• Previous internship or work experience in insurance, finance, or customer service.
• Strong attention to detail and organizational skills.
• Ability to manage multiple tasks and prioritize effectively.
• Exceptional customer service skills and a commitment to providing a positive experience for insureds and claimants.
• Strong verbal and written communication skills with the ability to convey information clearly and professionally.

Responsibilities

• Actively participate in structured training classes covering claim processes, systems, and procedures. Training will include virtual, classroom and on-the-job training.
• Learn how to investigate, determine coverage, liability, and damages based on policy terms and claim facts.
• Under close supervision, review, investigate, and document claims.
• Gather information from policyholders, claimants, witnesses, and third-party providers.
• Communicate and apprise all parties regarding claim status which may include our internal and external business customers, and legal counsel.
• Maintain accurate records of claim activity in claim management systems.
• Acquire and maintain relevant Insurance License(s) to comply with state and Travelers’ requirements within three months of starting the job.
• Perform other duties as assigned.

Benefits

• Health Insurance
• 401(k) contributions matched dollar-for-dollar up to the first 5% of eligible pay, subject to an annual maximum.
• Paying it Forward Savings Program for student loan debt.
• Pension Plan 100% funded by Travelers.
• Minimum of 20 days Paid Time Off annually.
• Nine paid company Holidays.
• Wellness program with tools, discounts, and resources.
• Mental health program with access to free professional counseling services, health coaching, and other resources.
• Matching Gift and Volunteer Rewards program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED