Associate Claim Rep, Auto Express

Travelers • Denver, CO

4d • Onsite

About The Position

As an Associate Claim Rep, Auto Express, you will receive comprehensive training in claim handling, customer service, and policy interpretation while working alongside experienced claim professionals. This position focuses on developing your skills and knowledge to successfully manage personal insurance claims involving various types of automobiles and property damage. This role involves frequent customer interactions through telephone and written communications. This program is typically 8-12 months and upon successful completion of this program, you will have the skills needed to handle claims independently and progress toward full claims handling responsibility.

Requirements

• High School Diploma or GED and one year of customer service experience.
• Proficient in Microsoft Office (Word, Excel, Outlook); willingness to learn claims management systems.
• Strong verbal and written communication skills with the ability to convey information clearly and professionally.
• Ability to exercise sound judgement and make effective decisions within established authority.
• Exceptional customer service skills and commitment to providing a positive experience for insureds and claimants.
• Attention to detail and organizational skills; ability to manage multiple tasks and prioritize effectively.
• Basic conflict resolution skills; willingness to learn techniques for facilitating productive discussions and negotiations.
• Demonstrate openness to continuous learning.

Nice To Haves

• Bachelor’s Degree.
• Previous internship or work experience in customer service or insurance.
• Willingness to obtain an active adjuster license where required by state law.

Responsibilities

• Actively participate in structured training classes covering insurance policies, specific claim processes, systems, and procedures, including virtual, classroom, and on-the-job training.
• Assess coverage to determine compensability.
• Investigate by gathering information from policyholders and claimants to verify the facts of loss.
• Assess coverage and bring claim to resolution with accurate payment in a timely manner.
• Communicate and apprise all parties regarding claim status.
• Maintain accurate records of claim activity in claim management systems.
• Adapt to new technology implementations, system upgrades, and digital tool rollouts, particularly in the areas of AI while maintaining productivity and service quality.
• Acquire and maintain relevant Insurance License(s) to comply with state and Travelers’ requirements within three months of starting the job.
• Perform other duties as assigned.

Benefits

• Health Insurance
• Retirement (401(k) with match, Pension Plan)
• Paying it Forward Savings Program (for student loan debt)
• Paid Time Off
• Paid company Holidays
• Wellness Program (tools, discounts, resources, professional counseling, health coaching)
• Volunteer Encouragement (Matching Gift and Volunteer Rewards program)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED