Associate Chief Health Informatics Officer (ACHIO)

ECU Health Medical Center•Greenville, NC

27d

About The Position

The Associate Chief Health Informatics Officer (ACHIO) is a senior clinical informatics leader and strategic partner across Clinical Operations leadership, Information Services, and enterprise transformation efforts. The ACHIO reports directly to the Chief Health Informatics Officer (CHIO) and helps patient-facing care teams realize the value of clinical information systems, digital and virtual health, analytics, artificial intelligence, and human-centered design to improve patient outcomes and experience, safety, quality, operational efficiency, access, and clinician well-being. ECU Health seeks to become a national model for rural health and wellness and is advancing a Strategic Growth Portfolio to support meaningful redesign of care. The ACHIO translates enterprise and clinical priorities into practical, measurable initiatives that reimagine care delivery, strengthen the clinician-patient relationship, and improve the experience of patients and care teams. Approximately 80% of the role is devoted to strategic partnerships in designated areas that may include service lines, regional entities, CDI/revenue cycle, perioperative services, emergency medicine, and population health. The ACHIO advises executive, physician, nursing, and operational leaders, aligning quality, experience, finance, and informatics priorities with organizational goals and the Quintuple Aim. In partnership with Clinical Operations leadership, patient-facing care teams, Medical Informatics Directors (MIDs), quality leaders, and Information Systems teams, the ACHIO supports the identification, prioritization, execution, adoption, and ongoing optimization of informatics-enabled initiatives. The work includes product ownership and value realization, ensuring new and existing solutions continue to advance quality, safety, operational performance, care team experience, and strategic objectives. The ACHIO connects strategic governance with operational execution and aligns leadership, governance, and enterprise informatics priorities. The ACHIO applies clinical informatics knowledge, methods, and tools to assess healthcare professionals’ and patients’ information needs; evaluate and refine clinical processes; develop and optimize clinical decision support; and support the procurement, customization, implementation, management, evaluation, and continuous improvement of clinical information systems. The role also supports the use of informatics, digital and virtual health, data science, analytics, and applied innovation to improve the efficiency, effectiveness, access, equity, and value of existing programs and new business opportunities. Approximately 20% of the role is spent in clinical practice. Continued practice helps maintain connection to patient care, clinical workflows, and care team experience, while providing firsthand clinical insight for informatics strategy, technology adoption, and care delivery transformation.

Requirements

Doctor of Medicine (MD) or Doctor of Osteopathic Medicine (DO) degree.
Current, active, unrestricted license to practice medicine in North Carolina.
Board-certified physician.
Eight to ten years of experience in healthcare, including previous responsibility focused on clinical informatics, digital health, virtual health, transformation, analytics, and/or operational improvement within health agencies or organizations.
Five years of clinical practice leveraging an EHR.
Prior experience in both strategic planning and operational execution in clinical transformation, digital health, virtual health, or related care delivery innovation.
Expert knowledge and ability to anticipate and respond to trends, initiatives, and programs in healthcare informatics and digital transformation.
Ability to lead organizational change, drive value and innovation, overcome resistance, and act as a catalyst for effective change.
Excellent strategic planning skills and effectiveness leading multidisciplinary teams in executing strategic initiatives.
Ability to translate practical experiences and realities of medical practice into opportunities and a vision for the future.
Strategic and critical thinking skills, including the ability to handle multiple priorities.
Excellent speaking and writing skills, including expertise presenting and discussing clinical, operational, scientific, and transformation information with varied stakeholders and audiences.
Experience leading cross-functional work in complex, matrixed environments and influencing clinical, operational, information technology, education, and executive stakeholder groups.
Mission-driven commitment to improving access, equity, outcomes, and experience for the communities ECU Health serves.
Collaborative approach that builds trust with clinical leaders, frontline care teams, educators, operational partners, patients, and technology teams.
Entrepreneurial and adaptive mindset, with the discipline to evaluate, measure, refine, and scale what works.
Ability to communicate complex transformation strategies and data in practical, actionable terms for all levels of the organization.

Nice To Haves

Board certification in Clinical Informatics or additional formal training in clinical informatics is strongly preferred.
MBA, MHA, MS, MMM, or other advanced degree relevant to transformation, innovation, operations, digital health, virtual health, or care delivery redesign.
Experience with agile, adaptive, product management, innovation, entrepreneurial, or transformation delivery methods.
Experience launching, co-directing, or scaling a transformation, digital health, virtual health, innovation, or clinical informatics program.
Experience with Epic optimization, digital health implementation, virtual health operations, advanced analytics, or AI-enabled clinical transformation.
Experience partnering with strategy, innovation, transformation delivery, education, operations, and clinical governance teams.
Experience mentoring or coaching emerging clinical informatics, transformation delivery, and education professionals.

Responsibilities

Build strategic partnerships with designated clinical, operational, and enterprise areas, serving as a trusted advisor to executive, physician, nursing, and operational leaders.
Translate enterprise and clinical priorities into practical, measurable care transformation initiatives.
Align quality, experience, finance, and informatics priorities with organizational goals and the Quintuple Aim.
Partner with Clinical Operations leadership, patient-facing care teams, MIDs, quality leaders, and Information Systems teams to identify, prioritize, execute, adopt, and optimize informatics-enabled initiatives.
Provide product ownership and pursue value realization for new and previously deployed solutions.
Connect strategic governance with operational execution and foster alignment across leadership, governance, and enterprise informatics priorities.
Assess the information and knowledge needs of healthcare professionals and patients; evaluate and refine clinical processes; develop and optimize clinical decision support.
Support the procurement, customization, implementation, management, evaluation, and continuous improvement of clinical information systems.
Support use of informatics, digital health, virtual health, data science, analytics, and applied innovation to improve existing programs and develop new business opportunities.
Continue clinical practice, approximately 20% of the role, to inform strategy and maintain connection to real-world care delivery and clinician experience.
Lead multidisciplinary teams and organizational change, translating strategy into actionable plans, measurable outcomes, and sustainable operations.
Mentor and coach emerging clinical informatics, transformation delivery, and education professionals.